Product Manager, Consumer

Description

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience.

Founded in 2021 by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser, we’ve raised $60 million from top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures.Our platform powers teams across the NBA, WNBA, and NWSL helping them reduce costs, boost ticket sales, and deliver innovative fan experiences.

We’re a remote-first team driven by core values - begin with trust, play like the underdog, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role
We’re looking for a Product Manager to own Jump’s martech stack, the backbone of our marketing operations and analytics. This role blends strategic ownership, hands-on execution, and operational leadership. You’ll collaborate with internal teams including engineering, design, and go-to-market, as well as work directly with clients to deliver enterprise-grade tools for attribution, audience management, sponsorship tracking, analytics instrumentation, and agency coordination. As part of our commitment to AI-enabled products, you’ll explore innovative ways to enhance marketing operations, improve campaign measurement, and drive smarter, more personalized experiences for customers and fans.

What you’ll do:

• Own the martech domain, serving as the primary product owner and point of contact for attribution, audience management, analytics instrumentation, sponsorship tracking, and agency management tools.

• Own development of fan-facing web and app features related to ticketing and content.

• Support day-to-day operations, including client escalations, feature requests, and prioritization of enterprise needs.

• Lead core product processes: backlog grooming, sprint readiness, story writing, acceptance criteria, and workflow optimization.

• Partner with engineering, design, and customer success to refine requirements, remove blockers, and ensure smooth delivery.

• Collaborate with the broader product team on roadmap alignment and prioritization across multiple stakeholders and projects.

• Own third-party API integrations end-to-end, ensuring robust, scalable solutions.

• Partner with AI experts and engineers to identify, scope, and test AI-powered opportunities that improve marketing performance and customer experiences.

• Define success metrics, gather feedback, and iterate on AI-driven features.
  

What you’ll bring:

• 3+ years of experience in product management or related field.

• Experience with ecommerce and/or B2B2C models, and managing complex roadmaps across multiple stakeholders.

• Fluency with AI tools, with a curiosity for experimentation and solving thorny problems.

• Experience owning client relationships or interfacing autonomously with external stakeholders.

• Martech expertise: integration and/or ownership of one or more platforms (CRM, marketing automation, CDPs, analytics tools).

• Understanding of cross-channel attribution challenges and exposure to A/B testing, experimentation frameworks, and cohort analysis.

• Knowledge of customer retention strategies, churn analytics, and lifecycle campaigns, including segmentation and personalization.
  

Nice to have (but not required):

• Experience with attribution models (multi-touch, first/last-touch, MMM) and advanced marketing analytics.

• Experience in mobile app product management

• Prior success in high-growth startups or fast-paced enterprise environments.

• Technical fluency to collaborate deeply with engineering on complex integrations

Attributes that will make you successful on our team

• A strong desire to learn. You continually look for ways to build your skills.

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your skills to build products that solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You can understand the problem to be solved and who we are solving it for.

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote-first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• $1,000 annual stipend for learning & development

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenets of our compensation philosophy are fairness and transparency.

We have established a standardized leveling framework based on job scope and responsibilities. The compensation package for each level is standard across all product roles. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor.

The compensation for this role is $160,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There's a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.