The Product Line Specialist manages maintenance events for turbine-powered aircraft, ensuring cost control, vendor communication, and client updates, while providing technical support and analysis for improvements in pricing and program development.
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary:
The mission of the Product Line Specialist (PLS) is to provide product specific off wing maintenance event management. The PLS is a self-motivated business professional with integrity and the ability to independently handle multiple projects. PLS may be required to give presentations on the product line to in-house or external customers. The PLS supports the Sales Department, Pricing & Program Development Department, JSSI Parts and JSSI Advisory Services for all matters surrounding their line.
Position Responsibilities:
- Liaise with Associate Engine PLS to secure accurate quotes from vendors.
- Control the cost of all maintenance events.
- Issue purchase orders.
- Exhaust all resources to ensure maximum cost savings.
- Confirm MOU discounts have been received.
- Produce a comprehensible analysis to the client once the work has commenced.
- Assist in scheduling the work into one of JSSI’s preferred facilities.
- Keep the client fully briefed on the work package.
- Manage the event by physical presence at the service facility.
- Maintain a maintenance case with timely updates regarding costs and project status.
- Provide the Pricing & Program Development Department with information that allows them to:
- Ensure completeness and accuracy of Engine and Airframe templates.
- Develop Pricing Models for equipment in the market.
- Develop unique program options for our clients.
- Review and process invoices, meeting turn time goals set forth by Technical Services Management.
- Perform Pre-Induction Diagnostic Surveys (PIDS) on assets to determine enrollment eligibility.
- Stay current on all Service Bulletins, Advisory Directives and inspection updates for that line.
- Perform other responsibilities as assigned by Technical Services Management.
Desired Credentials:
- At least 15 years’ experience with turbine-powered aircraft, particularly with GE (CF34).
- Bachelor’s Degree in Aviation Field preferred.
- Airframe and Powerplant ratings.
- Excellent Microsoft Excel, Word, and PowerPoint skills.
- Strong interpersonal skills.
- Ability to read and write articulately and analytically.
- Clear understanding of relevant technical skills.
- Ability to multi-task and work well under pressure.
- Well organized.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $135,000 to $145,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
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