Summary
As Product Owner for the Provider Portal, you’ll lead day-to-day product development and system optimization for the core tool used by individual providers and care teams. You’ll manage the product backlog and scrum team for provider portal features including test ordering, sample and order tracking, result viewing, and provider communications. You will be responsible for ensuring user experiences and communications are clear, accessible, intuitive, and frictionless, while meeting critical operational, clinical, and regulatory requirements.
Job Responsibilities
- Own the product backlog, including user story writing, grooming, and sprint planning.
- Lead cross-functional discovery to identify and prioritize user needs and pain points
- Partner with Product Design/UX, Engineering, QA, and other cross-functional stakeholders to implement features that improve usability, reduce friction, and are clinically accurate and regulatory-compliant.
- Serve as internal expert on how the provider portal works, how it integrates with surrounding systems (e.g., LIMS, CRM), and where it’s headed.
- Translate user feedback into testable features and enhancements.
- Deliverables may include: product requirements documents (PRDs), feature specs, wireframes (working with Product Design/UX), MVP definitions, QA signoff documents, etc.
- KPIs may include:
- Portal test order drop-off rate
- Completeness and accuracy rates for order data ingested via provider portal
- Feature adoption rates (e.g., self-serve ordering, result downloads)
- Support ticket reduction related to provider portal functions
Education, Experience, and Skills
- 3–5 years in a product owner or system-facing product role
- Experience working on portals and/or B2B tools, ideally in clinical, diagnostic, lab tech, and/or healthcare communication settings
- Technical fluency and comfort collaborating directly with Engineering counterparts, plus experience working with cross-functional teams including Product Design/UX, Commercial, Compliance, Legal, Operations, and Engineering
- Demonstrated ability to think like a systems designer—mapping flows across multiple user types, channels, and points in the journey
- Strong analytical, communication, and stakeholder management skills paired with excellent execution and attention to detail.
- Deep empathy for end users and a commitment to making their experience simpler, faster, and more empowering. Familiarity with agile methodologies, digital transformation, human-centered design, and modern product discovery/delivery practices.
- A sense of ownership, humility, and mission-driven motivation to improve lives through better healthcare.
- Bachelor’s degree required; healthcare or technical background preferred
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
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