Product Engagement Business Transformation Director

Job Description
Are you ready to lead and innovate in a dynamic environment? As an Executive Director, Product Engagement Manager, you will have the opportunity to shape the future of our product engagement strategies. This role is pivotal in driving growth, reducing friction, and identifying new opportunities for innovation. Join us in making a significant impact on our business and the wider community.
As an Product Engagement Director within JPMorganChase, you will lead efforts to enhance product scalability, supportability, and commercialization. You will collaborate with cross-functional teams to foster strong relationships and drive alignment with business objectives. Your strategic leadership will guide the team towards innovation and continuous improvement, making a real difference in our organization.
Job Responsibilities:

• Lead efforts to ensure comprehensive product coverage, aligning with company considerations.
• Develop and implement strategies to enhance product scalability, supportability, and commercialization.
• Serve as the primary liaison between product and company operations.
• Collaborate with cross-functional teams to identify and address potential client and employee friction points.
• Foster strong relationships with internal and external stakeholders to drive alignment and achieve business objectives.
• Facilitate open communication and knowledge sharing across departments to enhance product engagement.
• Proactively identify and evaluate new internal and external opportunities for product and business growth.
• Conduct market research and analysis to inform strategic decision-making and product development.
• Develop and present business cases for new initiatives to senior leadership.
• Provide visionary leadership to the product engagement team, setting clear goals and expectations.
• Establish key performance indicators (KPIs) to measure the success of product engagement initiatives.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in a senior product management or engagement role, preferably at the executive director level.
• Strong understanding of product scalability, supportability, and commercialization principles.
• Excellent collaboration and communication skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to identify and capitalize on new business opportunities.
• Strategic thinker with a track record of driving successful product engagement initiatives.
• Strong leadership and team development skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience in conducting market research and analysis.
• Ability to develop and present business cases to senior leadership.
• Experience in establishing and measuring key performance indicators (KPIs).
• Proven track record of fostering innovation and continuous improvement.
• Strong ability to collaborate across departments and drive alignment with business objectives.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.