Product Designer

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Product Designers are an integral part of our Design team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity 2-3 days/week. This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.

As a Product Designer at WillowTree, you'll collaborate closely with cross-functional teams to co-lead ideation sessions, create visually compelling designs, and ensure alignment with brand and strategic goals. You'll also champion inclusive, accessible design and communicate with external clients.

We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work.

• Collaborate closely with a multidisciplinary team including Software Engineers, Researchers, Strategists, Creatives, and Project Managers, fostering a culture of teamwork and shared ownership.
• Support senior designers and engage with international team members, facilitating seamless communication and alignment of design objectives with high-level stakeholders.
• Execute various design tasks including sketching, wireframing, building IA, motion design, and conducting usability tests, under the guidance and mentorship of senior designers.
• Produce high-quality visual designs that embody the client’s brand identity while ensuring alignment with product strategy goals and budget constraints.
• Collaborate with content strategists to ensure cohesive alignment between content strategy and design, enhancing user engagement and experience.
• Assist in developing lightweight and purposeful design systems, contributing to creating consistent and scalable design solutions.
• Create prototypes in Figma to explore and iterate on design ideas, actively seeking feedback and incorporating insights from senior designers.
• Apply visual design principles and user experience best practices to craft intuitive and engaging designs that prioritize user needs and preferences.
• Utilize research, analytics, and SEO insights to inform design decisions and iterate designs based on data-driven insights, with guidance from senior designers.
• Adhere to platform and accessibility best practices in all design work, promoting inclusivity and ensuring that designs are accessible to all users.

• You’ve been designing digital products for 3-5+ years
• Experience with design tools like Figma, Photoshop, and other Adobe applications
• A portfolio that exemplifies strong visual design and a focus on defining the user experience
• You’ve proudly shipped and launched products
• Proven understanding of user experience best practices and platform standards
• A strong understanding of typography, layout, color, and advanced design principles
• Familiarity with accessibility best practices to ensure designs cater to all user needs
• You’re knowledgeable of what’s possible on modern digital platforms, in addition to an understanding of platform design standards (e.g., HIG, Material Design)
• Capacity to work under ambiguity and move forward with imperfect data
• You’re a conceptual thinker who can translate customer needs, behaviors, and project requirements
• Experience in effectively presenting and communicating your design decisions to stakeholders or clients, and team members
• Commitment to personal growth, willingness to seek out the necessary information, and openness to mentorship

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.