Product Associate - Store My Document Team

Job Description
Join our dynamic team at JP Morgan Chase as an Analyst in the Store My Documents Product vertical, where you will play a pivotal role in shaping the future of enterprise-level document repositories. This is your opportunity to drive innovation, ensure compliance with firm-wide Records Retention Policies, and contribute to the seamless integration of business processes. Be part of a team that values growth, collaboration, and the pursuit of excellence.
As an Analyst in the Store My Documents Product vertical, you will serve as a crucial liaison between scrum teams and business end-users. You will ensure the timely delivery of product roadmap content while identifying risks, challenges, opportunities, and growth strategies. Your role will involve active participation in scrum meetings, engaging with clients during feedback sessions, and defining user personas for individual products. You will also act as an escalation point for clients, ensuring their needs are met and their voices are heard.
Job Responsibilities:

• Support the development of our product strategy and roadmap.
• Collect and analyze metrics on product performance to inform decision-making.
• Contribute to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals.
• Participate in product planning sessions, contribute ideas and insights, and assist in the execution of product initiatives, ensuring timely and successful product launches.
• Collaborate with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value.
• Proactively engage team members and key stakeholders to drive conversations and deliverables that impact the overall FAS Roadmap.
• Define and present strategy for features, write epics, user stories, acceptance criteria, user acceptance testing, and participate in all agile events of the product group as a team member.
• Understand the environment(s) in scope and serve as a Subject Matter Resource.
• Effectively identify, communicate, and escalate risks, blockers, and impacts that could delay the Qtr. by Qtr. delivery of projects.
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap.
• Support feature teams with MVP, testing, user experience testing, product backlog refinement, research, and other duties as assigned.

Required Qualifications, Capabilities, and Skills:

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area.
• Developing knowledge level of the product development life cycle.
• Exposure to product life cycle activities including discovery and requirements definition.
• Emerging knowledge of data analytics and data literacy.
• Working knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.).
• Demonstrated ability to work independently, and self-directed.
• Experience developing business requirements, writing stories.
• Excellent organizational, time, and project management skills.
• Ability to learn on the move, self-paced, mentor, or through execution.
• Sharp analytical, problem-solving, and leadership skills.
• Proficient in Microsoft Office Suite, specifically Excel, Word, and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Preferably working knowledge for creating testing conditions, use cases, and validation criteria.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.