Product Analyst

**This role is located in Somerville, MA (add Location) - We are a hybrid work environment and are in the office 3+ days/per week.**

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2024. 

About you

You're a passionately analytical and curious individual who thrives on uncovering insights from complex data to understand user behavior. You excel at translating data into clear, compelling narratives and actionable recommendations for product teams. A proactive problem-solver, you identify opportunities and friction points, designing elegant, data-driven solutions. You collaborate seamlessly cross-functionally, empowering product teams with quantitative understanding to build exceptional B2B SaaS experiences.

What skills do I need?

• 3-5+ years of experience in a data analytics role, preferably within a B2B SaaS product environment
• Expert in SQL for complex querying and data manipulation. 
• Strong understanding of data warehousing, ETL/ELT processes, and data modeling to build scalable, robust analytical foundations.
• Proficiency with data visualization and BI tools (e.g., Sigma, Tableau, Looker) to create compelling dashboards and reports.
• Strong problem-solving skills with the ability to analyze diverse datasets and generate novel, actionable insights.
• Exceptional communication skills to translate complex analytical findings into clear, impactful recommendations.
• Adept at stakeholder management, collaborating effectively across Product, Engineering, Sales, and Marketing.

Key Responsibilities:

• Product Data Management & Strategy: Shape our data foundation by collaborating with engineering to address gaps in data collection and ensure data models are scalable and predictive. Manage our product data infrastructure, including Redshift and dbt, to guarantee pipelines are robust and efficient. You will also define, measure, and monitor the critical KPIs that drive product success.
• Actionable Insights & Reporting: Develop and maintain comprehensive product analytics dashboards and reporting systems that provide clear visibility into key product metrics. Proactively analyze product usage data to identify patterns, trends, and opportunities for improvement across the product lifecycle.
• Strategic Product Partnership: Partner with product managers to serve as a data expert, defining and tracking success metrics for new features and initiatives. Provide critical data-driven inputs for roadmap planning and prioritization.
• Communication & Enablement: Translate complex data into clear, concise, and actionable insights for diverse stakeholders across the organization. You'll also develop and document standardized methodologies for product analysis and measurement to foster data literacy and consistency.

Key Collaborators:

• Product Management
• Engineering
• Product Design
• Marketing
• Customer Success
• Customer Enablement
• Central Data Team

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.

We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.