Product Analyst II (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Reporting to the Senior Manager, Product, the Product Analyst will support the Essentials User and Organization Security team and collaborate with various scrum teams across the organization to support and ensure that product standards and metrics are being met. This associate will be working with stakeholders to coordinate and attend meetings, triage production support issues, generate reporting details, etc. This associate will have independent project work, as well as work collaboratively with their team daily to provide updates and ensure that everyone is on track with meeting the overall roadmap expectations.

Why you want to work on this team:

• This group interacts with teams across the company, exposing the incumbent to foundational capabilities for Availity and our products – talk about a great learning opportunity for future advancement within the organization!

• This team is highly collaborative and constantly engages with each other both on team and individual efforts to ensure project execution and associate career development.

• This is a fast paced, highly visible team that is central to Availity’s growth and cybersecurity initiatives.

• This is a team of problem-solvers that sit in a unique spot between providers and payers.

To be qualified for this position, you:

• Have 2 years of related experience in a technology (information exchange) and/or healthcare environment from the payer or provider side.

• Have a bachelor’s degree. Combination of education and experience will be considered.

• Have strong attention to detail.

• Have strong problem-solving skills.

• Have excellent communication skills – you are able to speak on both a business and technical level and interact professionally with a diverse group of executives, managers, and subject matter experts.

• Have experience analyzing large data sets and making informed recommendations based on that analysis.

• Have experience with Jira and Confluence.

• Have experience with Microsoft products.

• Have experience working in an Agile environment.

What will set you apart:

• You have experience with SQL and Amazon Quicksight.

• You have experience with Pendo.

• You have experience building, analyzing, and presenting reports.

• You have experience working in a SaaS environment, demonstrating a thorough understanding of user roles and permissions within products featuring multi-level hierarchical architecture.

What you will be doing:

• Working with scrum teams as needed to assist with clarifying requirements, answering questions, and removing barriers

• Analyzing and handling production support work.

• Research, collect, and analyze data on customers' behaviors.

• Use data analysis and insights to evaluate and suggest product and operational improvements.

• Perform market research and analyze market data, identifying target user behaviors and trends.

• Monitor product performance.

• At times assisting and/or filling in for the Product Owner on update calls and project work.

• Writing documentation about the functionality of the product.

• Writing data dictionaries

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. 

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps in process:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review

• Manager resume review

• Recruiter Phone Screen

• Manager video interview

• Panel video interview

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers