Process Improvement Manager, Vice President , Chase Travel

Job Description
As a Chase Travel Process Improvement Vice President, you will partner across global teams to design and implement best-in-class control frameworks that accelerate Chase Travel Group's growth while safeguarding against risk. In this high-visibility role, you'll report to the Chase Travel Governance Lead, shape strategy end-to-end, drive international integration programs, and influence senior leaders to adopt sustainable governance models.
Chase Travel Group is a leading innovator in travel financing and solutions, serving millions of customers worldwide. We're driven by a culture of operational excellence, continuous improvement, and inclusive collaboration. Join us to work on complex, high-impact projects that shape the future of travel and payments.
Job responsibilities:

• Defines and documents the governance uplift for both domestic and international travel business processes, as well as new products and services, ensuring alignment with broader organizational goals.
• Influences senior business and technology stakeholders to adopt risk-balanced control frameworks and governance models.
• Establishes clear success metrics (e.g., time-to-control-maturity targets, reduction in control gaps) and drives accountability across functional teams.
• Leads cross-functional work streams-including Operations, Legal, Compliance, Risk, Audit, Technology Controls, and 2nd Line of Defense-to embed controls into day-to-day processes.
• Conducts comprehensive control-environment assessments, performs gap analyses, and develops actionable remediation plans.
• Creates and delivers compelling executive presentations and status reports on integration progress, risk posture, and performance against targets.
• Within your first 90 days, delivers a standardized control-framework blueprint for two key travel business initiatives.
• Begins reviewing and learning the processes and controls within the Travel CORE risk and controls framework (CORE).

Required Qualifications & Skills

• A minimum 8+ years of progressive experience in business governance, process improvement, operational excellence, or risk/control management roles.
• Bachelor's degree in Business or a related field.
• Ability to work independently and find creative solutions to problems or challenges unique to the Chase Travel space.
• Expert knowledge of control and risk management concepts, with hands-on control execution experience.
• Proven ability to influence senior executives and drive enterprise-wide process change in ambiguous environments.
• Exceptional stakeholder management, conflict resolution, and cross-cultural collaboration skills.
• Strong project management capabilities with a track record of delivering complex, interdependent initiatives under tight timelines.
• Excellent written and verbal communication skills, including the ability to craft executive-level presentations that drive action.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications & Skills

• MBA or relevant certification (Lean Six Sigma Black Belt, PMP) highly preferred.
• Deep domain experience in the Travel or Payments industry.
• Hands-on expertise with governance platforms and control-testing tools.
• Multilingual abilities or significant international assignment experience.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.