Process Excellence Senior Analyst

Process Excellence Senior Analyst

The Role

This Process Excellence Senior Analyst is a results-oriented, team player with great interpersonal skills and can work collaboratively across departments and teams. This person will set a vision and strategy at the 'capability' level and define initiatives accordingly for the Operations team. You ensure each initiative is heading toward the overall future state, in line with vision, customers, and market context. They understand delivery of business value at the portfolio level; change course based on feedback and changing consumer landscape. You serve as an advocate and subject matter expert for their assigned business area(s), working with clients, business partners and leadership to align solution delivery plans to business strategy and objectives. They actively reach out to the broader organization, clearly communicating on the vision and progress of the work. At the 'initiative' level, you own short to medium-term planning for current and future Minimum Viable Features (MVFs). You direct the team toward achieving the vision and delivering real business value quickly and incrementally. They ruthlessly prioritize the work and continually search for ways to improve team efficiency.

The Expertise and Skills You Bring

The Business Analyst is responsible for supporting multiple, concurrent development initiatives and plays a critical role in requirements gathering sessions, documenting test scenarios, user acceptance test cases/test plans and liaising with stakeholders in the risk, compliance, legal, business and technology areas. The Business Analyst will work with product area team members globally to develop an expert understanding of the business processes and solutions they will support, and will provide advice on appropriate methods, tools and processes to complete the required activities.

Included in the value that this role will deliver are:

• Developing deep domain expertise and understanding through work on these initiatives

• Define roadmap and set an overall strategy/vision to direct and inform the team’s work - working closely with the manager to understand and drive alignment on the business strategy, goals, and objectives

• Deliver business results and value to the product area – define specific and measurable objectives for the assigned product area and measure results

• Serve as the voice of the product area - representing client needs and requirements to ensure they are well-understood and integrated into the team’s work

• Oversee deliverables –prioritizing work through a well-organized backlog of user stories, and clearly communicating priorities and achievements

• Support and enable the product area to get work done - regularly engaging with the product area to offer feedback on work-in-progress, clarify requirements

• Working with Quality Assurance and business teams to ensure adequate test coverage of system changes/enhancements and ensure requirements are being met

• Providing clear and concise communications to stakeholders

• Creating project documentation including current/future state diagrams, process flows, business requirements, test cases and issue tracking

• Supporting Product Managers by providing input to project plans and project statuses. 

• Triaging any defects identified by the businesses, as needed

Note: Fidelity is not providing immigration sponsorship for this position

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected].

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.