Principal Sales Operations Analyst

About the Role

We are seeking a strategic and technically skilled Principal Sales Operations Analyst to be a key player in our data-driven transformation across global sales operations. In this high-impact role, you will work closely with various departments to leverage data and advanced analytics to drive sales performance and operational efficiency. You’ll be responsible for developing and delivering critical analytics solutions, mentoring junior analysts, and partnering across departments to build scalable and high-impact data products. Success in this role requires deep hands-on technical expertise, a strong understanding of modern analytics concepts, experience with sales processes and KPIs, and the ability to operate with a high degree of autonomy.

Key Responsibilities

• Contribute to the sales analytics strategy by executing key projects that deliver actionable insights to Sales leadership and field teams.
• Build, maintain, and optimize advanced Power BI dashboards for pipeline forecasting, consumption tracking, opportunity scoring, quota setting, and churn prediction.
• Integrate data science techniques to enhance segmentation, forecasting, and sales enablement initiatives, while staying informed about emerging AI capabilities in the analytics space.
• Collaborate with Business Systems, the Transformation Office, and the Enterprise Data & Analytics teams to drive change management, align on SDLC practices, and uphold data governance standards.
• Develop and deliver certified data products that are aligned with enterprise metrics and definitions.
• Support analytics adoption by producing training content and hosting office hour sessions. Work closely with Enablement to promote dashboard, data, and action literacy.
• Clearly present complex datasets and insights to stakeholders and support leadership in presentations to senior executives.
• Act as a technical mentor for other analysts on the team.

Minimum Qualifications

• At least 7 years of experience in Sales Analytics, Data Science, or Business Intelligence.
• Expert-level proficiency in Power BI—including DAX, data modeling, and performance optimization.
• Proficiency in Snowflake, SQL; familiarity with the application of modern AI in analytics is a plus.
• Very comfortable with Salesforce (SFDC)—including reporting, data structures, and integration points.
• Experience with change management and the Software Development Life Cycle (SDLC) in an enterprise environment.
• Strong understanding of sales processes—including renewals, pipeline management, key metrics, and forecasting methodologies.
• Excellent communication and stakeholder management skills, with a proven ability to collaborate effectively across departments.
• Bachelor’s degree in Analytics, Business, Statistics, or a related field; a Master’s degree is a plus.

Preferred Qualifications

• A strong focus on accuracy and consistency
• Strategic thinker with a hands-on approach to problem-solving.
• Collaborative team player who builds trust across departments.
• Proactive and independent, with a focus on enabling data-driven decisions.
• Skilled at simplifying complex data and presenting insights to diverse audiences.
• Strong prioritization skills with a focus on high-impact analytics.
• Ability to mentor junior analysts and share technical expertise.
• Familiar with modern AI concepts and their practical application in sales analytics.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• The base salary range for this role is $148,000 - $185,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.