Principal Sales Engineer

🧠 About Cortex

Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one. 

Our customers – from startups to Fortune 100 enterprises  – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.

📍Location

We’re fully remote and welcome candidates from anywhere in the US! We have all-company offsites a few times a year where we fly the whole team out to meet in person, build stronger relationships, kick off important projects, and have fun!

🤝 The Team

We are a mighty group of ~80 passionate individuals excited about building a product that developers love. We raised $35M in Series B Funding in 2023 led by IVP with Sequoia Capital and previously raised a series A co-led by Tiger Global and Sequoia Capital. You can read more about it here.

💼 Job Summary

We are seeking a Principal Sales Engineer to join our team. We’re looking for a Sales Engineer who will take ownership of customers' experience and operate as a high level individual contributor.  You will join our small tight knit team working cross functionally with Sales, Marketing & Engineering to create a major impact on our product direction and company culture.

💻 Responsibilities

• Establish relationships with engineering, SRE, DevX, and security teams acting as their technical resource throughout the pre-sales cycle. 
• Work side-by-side with our account executives to technically scope opportunities and partner on pre-sales engagement.
• Understand and empathize with service architecture hurdles and headaches, delivering valuable technical solutions
• Guide prospects in implementing Cortex best practices and delivering ad hoc product sessions.
• Implement internal solutions or enhance processes that improve quality of life for other sales engineers on the team.
• Provide guidance and feedback to engineering and product development teams from experiences in the field.
• Ensure the technical win for Cortex with tailored product demonstrations, guided enablement and onboarding, as well as routine technical office hours.
• Work strategically and creatively to ensure the prospect’s success during implementation, devising innovative solutions when appropriate.
• Attend conferences, helping to evangelize Cortex to the engineering community.
• Up to 50% travel required.
• Coach, mentor, train, and provide feedback to more junior members and additionally your peers on the Sales Engineering team 

✔️Qualifications 

• B.S. in Computer Science, Computer  Engineering, Electrical/Mechanical/Aerospace Engineering or related field, or equivalent work experience
• 8+ years of hands-on industry experience at high growth start-up environment
• Strong understanding of microservices and SaaS product to answer technical questions or concerns from customers
• Experienced with writing scripts, automation, and operations for setting up, onboarding customers
• Experience with several technologies in the software development and monitoring space such as APM, Observability, Security and Compliance, Containerization and Orchestration, Code Coverage, etc  preferred
• Strong written and verbal communication for driving adoption and resolve questions/concerns/objections from customers
• Highly organized, flexible, with can-do attitude
• Strong problem investigation and resolution skills
• Ability to mentor and coach junior team members
• Ability to provide guidance and feedback on best practices in pre-sales execution to leadership

💰 Compensation

• Starting Salary Range: $180k - $210k
• Eligible for Variable Pay (OTE 80/20 split)
• Competitive Equity Package

*Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for equity and benefits.

🌴 Perks & Benefits

• National medical, dental & vision insurance (we cover 100% for employees!)
• Unlimited PTO & flexible working hours
• 401k plan
• Gender-neutral parental leave
• $1000 yearly Learning & Development stipend
• $400 monthly perks stipend (use it on anything)
• Pet Insurance

Cortex is committed to a diverse and inclusive workplace. Cortex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected]