Principal SaaS Operations Engineer

Onshape (www.onshape.com), a PTC SaaS business, is developing a completely new Computer-Aided Design (CAD) and design data management platform for professional mechanical designers and engineers, delivered globally as SaaS. Think SolidWorks meets GitHub meets Google Docs. Our office is in the heart of Boston’s beautiful Seaport District. 

PTC seeks an experienced SaaS Operations Engineer/Developer to contribute to the deployment, expansion, and monitoring of our global cloud service. You will work on our one-of-a-kind 3D collaborative CAD application with cutting-edge cloud, web, and mobile technologies with responsibilities for building, operating and scaling our global CAD and data management service. Use your Linux systems and operations skills to design and implement new automation, ensure reliable performance and maintain security for the next generation of 3D-designed products.

Successful candidates will be self-motivated and hands-on with the ability to dig into the code and help improve our deployment infrastructure. The candidate will be integral to creating a “low touch” automated environment and work closely with teammates to implement and refine new techniques for deploying and monitoring the infrastructure. Qualified candidates should have a background in Operations, DevOps, QA, or Support.

Are you up for

• Not just doing the work, but teaching others and explaining the “why” behind technical decisions
• Looking for places you can improve the service and not just take direction
• Not being afraid to roll up your sleeves and dig into the logs
• Constantly thinking about system robustness, stability, and scalability

Daily aspects of the role

• Work to complete stories and fix bugs on a 3-week Agile style release process using a CI/CD pipeline
• Review logs to debug issues with deployed, globally distributed environments
• Take ownership of new solutions, ideas, assignments, action items, and issues, and drive them to completion
• On-call rotation on average 1 week at a time every two months

Preferred Skills/Experience

• US Citizenship or GreenCard is required
• 7+ years in a highly technical, hands-on operations / DevOps / support / QA role
• Experience with large AWS, Azure, or GCP environments is strongly recommended
• Strong experience with administering and deploying on Linux systems
• Experience with automated deployment and monitoring tools like Puppet, Ansible.
• Experience with automated Infrastructure as Code tools like Terraform, Cloudformation, etc
• Experience with backend databases like MongoDB or Elasticsearch is a plus
• Experience supporting Java applications a plus
• Python or bash scripting a plus

Basic Qualifications

• Bachelor’s degree in mathematics, engineering, science, or equivalent experience

PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the annual salary range for this position to be between 160,000-170,000. The actual pay may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a discretionary bonus.  Every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC’s benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy.