Principal Product Manager - Field Service Management
Role Description
At Quickbase, our mission is to help organizations simplify complexity and accelerate outcomes. Nowhere is this mission more critical than in Field Service Management (FSM)—where operational excellence depends on empowering distributed teams to deliver consistent, efficient, and safe service in the field.
We are seeking a Principal Product Manager to lead the strategy, vision, and execution for key FSM initiatives. Reporting to the VP, Product Management, this individual will serve as a thought leader and domain expert, shaping our FSM product portfolio and driving adoption in the market.
The Principal PM will focus on creating scalable, differentiated FSM solutions that unify scheduling, dispatching, asset management, compliance, and mobile-first workflows—empowering field teams, managers, and customers alike.
Responsibilities
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Own the FSM Product Strategy: Define and refine the long-term vision for FSM within Quickbase, translating customer and market insights into a compelling product strategy and roadmap.
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Drive Differentiation Through Innovation: Deliver FSM-specific capabilities that stand apart from traditional tools, leveraging Quickbase’s adaptability, configurability, and low-code foundation.
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Champion Mobile-First Excellence: Lead the design and delivery of intuitive, offline-capable mobile solutions that enable field teams to operate seamlessly in dynamic environments.
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Enable Connected Workflows: Shape product capabilities that unify scheduling, dispatching, asset tracking, compliance, and reporting into a cohesive, flexible platform.
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Deliver Operational Insight: Partner with analytics and data teams to provide managers with real-time dashboards, KPIs, and alerts to optimize performance and ensure compliance.
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Act as a Domain Thought Leader: Maintain deep expertise in FSM industry trends, technologies, and best practices, representing Quickbase with customers, partners, and analysts.
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Collaborate Across the Organization: Work closely with Engineering, Product Design, and Customer Success to ensure FSM capabilities are designed, built, and delivered at scale with measurable business outcomes.
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Support Market Adoption: Partner with GTM, sales, and marketing teams to position FSM solutions effectively, support enablement, and contribute to customer success and revenue growth.
Professional Experience & Qualifications
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7+ years in product management
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Deep domain expertise in Field Service Management and related operational technologies.
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Proven success in bringing mobile-first, mission-critical solutions to market.
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Demonstrated ability to translate complex operational needs into simple, empowering user experiences.
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Track record of building and scaling industry-specific solutions with measurable business impact.
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Strong commercial acumen in pricing, packaging, and positioning.
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Exceptional collaboration and influence skills, with the ability to drive alignment across executives, customers, and cross-functional teams.
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Recognized as a thought leader and trusted advisor—internally and externally—on FSM product strategy and market direction.
Why Join Quickbase
Quickbase already powers thousands of organizations to manage projects, assets, and operations with unmatched flexibility. By focusing on Field Service Management, we can deliver a platform that:
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Enables field teams to execute seamlessly in dynamic, real-world conditions.
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Gives managers real-time visibility into work progress, resource utilization, and compliance.
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Provides customers with transparent, reliable service experiences.
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Differentiates Quickbase from competitors by combining industry-specific FSM depth with low-code configurability.
At Quickbase, we believe in pay transparency and are committed to equitable pay practices. The compensation range for this role is $170,000 – $268,000 per year. The exact compensation offered will be based on experience, skills, and alignment with internal equity. Beyond salary, employees receive bonus/commission eligibility and access to a full benefits package including health insurance, 401k, paid time off, etc.
Top Skills
Quickbase Boston, Massachusetts, USA Office
Great downtown location - easily accessible by car or MBTA busses and T!
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