Principal Product Manager, New Rider Experience

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

Lime is growing! We are on the lookout for a product leader to join our innovative Rider team: a Principal Product Manager, New Rider Experience

In this pivotal roles, you'll join the Rider experience team, playing a key role in enhancing and revolutionizing the customer experience through our mobile app and other customer-facing platforms. The ideal candidate for the role is a subject matter expert with significant experience in onboarding, activation and engagement. You should thrive in a dynamic startup environment, and be adept at solving immediate challenges while keeping an eye on long-term strategy. If you're passionate about building, scaling, and contributing to a forward-thinking organization, this is your opportunity to make a significant impact.

The role may require occasional travel to Lime warehouses or other locations for team meetings and product evaluations.

What you will do:

• Lead the development and optimization of Lime's mobile application to build an amazing rider experience that makes it easy to get started on Lime and want to keep coming back.

• Drive continuous improvement of the rider journey, focusing on usability and satisfaction.

• Be the voice of Riders, analyzing user feedback, customer research and market trends to inform product strategy and roadmaps.

• Collaborate cross-functionally with engineering, design, and marketing teams to implement new features.

• Manage the entire product lifecycle from conception to launch and post-launch analysis.

• Prioritize product backlog and development efforts to align with business goals.

• Establish and track key performance indicators to measure product success.

About you:

• Minimum 10 years of experience in product management within a tech or startup environment.

• Proven track record of managing and launching either successful consumer-facing Onboarding and Activation products.

• Strong analytical and problem-solving skills.

• Excellent communication and team collaboration abilities.

• Bachelor’s degree in Business, Engineering, Computer Science, or related field.

• We are a remote first company! We welcome applications from anywhere in the US or Canada.

Preferred Experience/Qualifications:

• Experience in mobile app development and UX/UI design.

• MBA or advanced degree in a related field.

• Prior experience and comfort in a fast-paced, scaling startup environment.

• Previous Mobility or Transportation experience is a big plus.

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If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email [email protected] for assistance. 

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.