Reports To: Vice President, Enterprise Next Best Action Product
Join a world-class marketing organization creating the best possible engagement experience for millions of members
Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions.
To help deliver on this mission, we are seeking a senior product leader responsible for redefining how members experience their first interactions with the organization. This role bridges business strategy, digital capability development, and operational execution to create a seamless onboarding journey across digital, call center, and partner touchpoints.
Critically, this position serves as a catalyst for shifting the organization toward modern product thinking—establishing a unified roadmap model that integrates diverse workstreams without threatening existing ownership structures. Through influence, clarity, and prioritized execution, you will prove the value of cross-enterprise product management principles while delivering measurable business and member outcomes.
Role Responsibilities
Define and champion a unified, value-based onboarding roadmap that harmonizes strategic requests from Digital, Channels, and Lines of Business, setting the foundation for enterprise-level alignment.
Lead through partnership, articulating the “why” behind priorities to senior stakeholders to drive consensus and coordinated delivery across siloed functions.
Build frameworks that connect strategy to execution, providing transparency into dependencies, risks, and delivery progression—helping to mature product operating models.
Serve as the enterprise advocate for onboarding excellence, building the narrative that product thinking drives measurable business value (retention, LTV, lower cost to serve).
Use your skills to make an impact
Required Qualifications:
Bachelor’s in Marketing, Business Administration, Computer Science, or Information Technology, or related.
Experience: 8–12+ years of product leadership experience in complex, regulated environments (Healthcare, Financial Services, or comparable).
Leadership: Demonstrated ability to influence without authority, aligning multiple independent teams around shared objectives.
Product Acumen: Proven experience defining long-term product capability strategies—translating multi-year business goals into iterative delivery roadmaps.
Technical Fluency: Familiarity with decisioning and personalization technologies (e.g., Adobe Experience Platform, Pega CDH, Salesforce Interaction Studio, or equivalent AI/ML platforms).
Strategic Mindset: Strong command of both business value realization and agile-at-scale product practices.
Preferred Qualifications:
Master’s degree or certification in Marketing, Business Administration, or Information Technology, or related.
Background in agile marketing planning or enterprise transformation.
Thrives in highly collaborative projects, effective at building consensus, handles decisions with ease, and has the ability to navigate ambiguity.
Location:
- Preferred Locations: Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL, Nashville, TN, Dallas, TX, Seattle, WA, Denver, CO, and Fort Lauderdale, FL. The associate selected for this role should anticipate periodic in‑office work to support collaboration, key team meetings, and leadership engagement. Remote options will be considered based on role needs and candidate experience.
About Humana:
Humana Inc. is committed to helping people achieve lifelong well-being and strives to create innovative, meaningful experiences for our members and communities. Join us as we transform the future of health and wellness through purpose-driven brand leadership.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 04-27-2026About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
