Principal Product Manager - Content Experience

Ready to be a Titan?

ServiceTitan is the leading software platform for the trades, helping residential and commercial service businesses streamline operations, deliver exceptional customer experiences, and grow their businesses. We’re building a powerful Content Experience Engine that transforms raw data into beautiful, branded, and intelligent documents and interactive content like invoices, proposals, service agreements, inspection reports, and more.

We’re seeking a Principal Product Manager to lead the vision, strategy, and execution of this essential capability. You’ll reinvent how businesses engage with their customers, moving beyond static PDFs to build immersive, responsive content experiences that are visually compelling, brand-aligned, and deeply personalized.

What You’ll Do

You’ll lead the development of a dynamic content creation and delivery system that allows businesses to craft branded, interactive, and data-driven experiences sent through email, viewed on the web, and accessible via mobile. Whether it's a homeowner reviewing a new roof proposal or a property manager approving a service plan, your work will help make every interaction feel modern, professional, and easy to act on.

You’ll define a simple and intuitive editing interface that supports drag-and-drop layouts, AI-assisted formatting/branding, reusable components, live previews, and dynamic data fields. 

Beyond the customer experience, you'll ensure it's easy for internal teams to make data sources available within templates and manage how that data flows through content. 

What You’ll Need

• 7+ years of product management experience in B2B SaaS, with 2+ years in a Senior PM or Principal level role.

• Proven success in building experiences related to document creation, content customization, template systems, or rich configuration tools.

• Strong understanding of structured data, content design, and cross-channel delivery (e.g., web, PDF, email).

• Passion for creating intuitive, elegant tools that allow non-technical users to build high-quality outputs with confidence.

• Familiarity with template management and editing tools, dynamic fields, calculated values, and e-signature flows.

• Ability to lead through influence, navigate ambiguity, and align cross-functional teams around a shared vision.

• Excellent communication, storytelling, and execution skills.

• Bachelor’s degree required; advanced degree (MBA or technical MS) a plus.

Why This Role Matters

Every document our customers share, whether it’s a proposal to win a job, a service agreement to close one, or an invoice to get paid—is a reflection of their brand and professionalism. By delivering a powerful yet approachable way to create and manage these documents, you’ll help thousands of businesses move faster, present themselves better, and communicate with greater confidence.

Join us in turning operational data into branded, intelligent storytelling delivered effortlessly, every time.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.