Principal Inbound Product Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is looking for a Senior Staff Product Manger to join the Platform AI and Innovation team. Platform AI and Innovation is our newest team, shaping the long-term future of our intelligent platform. We deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow's products and customer experiences. This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels. As a team member of Platform AI and Innovation, you will contribute to the building of critical offerings from ground up to build the future of Agentic AI, including AI agent analytics and value, lifecycle management, and the knowledge graph.
What you get to do in this role:

• Product Strategy
  • Drive product vision and strategy that delight ServiceNow's customers and developer community and help us stand out in the marketplace
  • Collaborate with researchers and designers on defining and testing innovative ideas
  • Validate product designs and prototypes with customers
  • Own technical/feature-based competitive analysis
  • Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
• Customer Insights
  • Understand how customers are using the product, gains & pains, reasons for low usage
  • Develop/refine user personas and use cases
  • Know top representative 5-10 customers intimately, their specific use cases, gains & pains
  • Be the voice of the customer and provide a business perspective on value
• Product Planning and Release Management
  • Define product roadmap and key success metrics; ensure they are instrumented & reviewed
  • Gather, prioritize and define requirements for each release
  • Create alignment with other BUs
  • Create feature plans for each release, including acceptance criteria, use cases, etc.
  • Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
• Pricing and Packaging
  • Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product's pricing and packaging
  • Implement packaging definitions in the product and build necessary license and entitlement verifications
• Enablement
  • Create base documentation and enable Outbound PM and Docs team
  • Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
  • Lead press and analyst briefings

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of professional experience in Product Management
• Experience delivering AI-powered products/solutions
• The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
• Strong prioritization skills and the discipline to focus on high impact activities
• Top notch written and oral communication skills
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
• Exceptional problem-solving skills
• Enjoys working in a highly collaborative environment
• Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
• Ability to travel approximately 15%

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.