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Analyze and consolidate financial results across Card Servicing operations, explain cost drivers and variances, develop forecasts and executive reporting, identify performance trends, and recommend actions to business leaders. The role also leads process improvements, supports automation and AI initiatives, partners with finance and operational stakeholders, and handles ad hoc analyses and special projects.
Principal Financial Analyst - Card Operations
As Capital One grows the operations and servicing teams become increasingly important to drive scale, differentiated customer experience, and efficiencies. This role will support the Card Operations team, within the Customer Service and Strategy Organization, with a focus on agent operations. As a Principal Associate on the team, you will be responsible for consolidating financial results across Card Servicing towers, reporting and communicating results to key business stakeholders, analyzing performance and efficiency metrics and identifying trends.
You will analyze financial results, socialize drivers and impact, and provide recommendations based on the results to Card Operations business leaders. This role will also support building new, sustainable, and efficient processes as we continue to integrate legacy Discover and legacy Capital One Financial data and associates through automation and leveraging AI.
The role requires problem solving, strategic thinking, and influencing skills in order to effectively :
General Responsibilities :
Basic Qualifications :
Preferred Qualifications :
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $120,800 - $137,900 for Principal Financial Analyst
Richmond, VA: $109,900 - $125,400 for Principal Financial Analyst
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
As Capital One grows the operations and servicing teams become increasingly important to drive scale, differentiated customer experience, and efficiencies. This role will support the Card Operations team, within the Customer Service and Strategy Organization, with a focus on agent operations. As a Principal Associate on the team, you will be responsible for consolidating financial results across Card Servicing towers, reporting and communicating results to key business stakeholders, analyzing performance and efficiency metrics and identifying trends.
You will analyze financial results, socialize drivers and impact, and provide recommendations based on the results to Card Operations business leaders. This role will also support building new, sustainable, and efficient processes as we continue to integrate legacy Discover and legacy Capital One Financial data and associates through automation and leveraging AI.
The role requires problem solving, strategic thinking, and influencing skills in order to effectively :
- Articulate outcomes of analysis and relevant insights
- Able to critically evaluate broad option sets and present recommendations
- Effective under both open-ended and tight timelines
- Provide financial leadership to the team and business partners by leveraging financial insights to influence actions and results
- Communicate analytic insights through clear, high impact, "executive-ready" presentations
- Build relationships across the organization
- Comfortable working in white space
- Design end-to-end well-managed and efficient financial forecasting processes
General Responsibilities :
- Prepare monthly, quarterly, and annual financial reporting and analysis
- Lead development of presentations to communicate analysis results to senior audiences, clearly articulate outcomes of analysis to leadership teams
- Accurately analyze & explain key cost drivers and monthly variances, suggest actions to the business, and help manage the regular reporting process
- Proactively identify and lead new analysis that drives additional insights into business performance and opportunities
- Partner with finance leaders and their teams, as well as other internal stakeholders
- Identify and drive process improvements to generate efficiencies in a well-managed way
- React to ad-hoc requests and special projects
- Excellent verbal and written communication skills
Basic Qualifications :
- Bachelor's Degree or Military experience
- At least 3 years of experience in financial analysis, financial modeling, or a combination
Preferred Qualifications :
- Master's Degree in Business Administration (MBA) or Master's Degree in Finance
- Chartered Financial Analyst (CFA) license or Certified Public Accountant (CPA) license
- 5+ years of experience in financial analysis and financial modeling
- 3+ years of experience in financial services, banking or technology industries
- 3+ years of experience partnering with senior leaders and internal stakeholders
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $120,800 - $137,900 for Principal Financial Analyst
Richmond, VA: $109,900 - $125,400 for Principal Financial Analyst
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Capital One Boston, Massachusetts, USA Office
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