Principal Customer Success Manager

Who We Are

Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm and finally move AI pilots into production. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.

Atlan unifies this context by connecting to every part of the data and AI stack, enabling teams to build, collaborate on, and activate shared context across data, business, and AI workflows, including for AI agents.
Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures

As a Principal Customer Success Manager, you will work with the world’s most data-driven enterprises to help them thrive in the new era of AI-powered, context-rich collaboration.

Atlan is building the context layer for the modern data and AI stack—the foundation that connects people, knowledge, and tools so data teams can work with clarity and trust. In this role, you will partner with data and transformation leaders to turn that vision into reality by driving adoption of Atlan’s Active Metadata Platform and connecting data strategy to measurable business outcomes.

In a world where GenAI is redefining how humans and machines interact with data, you will help customers make their data trustworthy, discoverable, and context-aware, enabling faster innovation and confident decisions.

• Lead Enterprise Success: Manage a focused portfolio of 5–8 of Atlan’s largest customers, guiding them from adoption to measurable ROI & expansion.

• Strategic Partnership: Advise executive stakeholders across Data Governance, Analytics, Engineering, and functional teams to align Atlan’s adoption with outcomes that drive revenue, efficiency, and risk reduction.

• Advance Data Governance: Champion Active Metadata and AI-native governance across the modern data ecosystem, helping world-class data teams collaborate with confidence.

• Shape Atlan’s Future: Partner with Product, Engineering, and GTM to translate customer insights into platform innovation.

Your Mission at Atlan

• Trusted Advisor: Build consultative partnerships to define and deliver each customer’s data & AI strategy using Atlan.

• Executive Relationship Builder: Establish credibility with senior stakeholders (CDO, CIO, VP of Data) and drive alignment on strategic initiatives.

• Adoption and Value Driver: Ensure high engagement and measurable business impact across technical and business teams.

• Change Management Partner: Guide customers through the process and cultural shifts needed for modern data governance and metadata management at scale.

• Voice of the Customer: Represent customer perspectives internally, helping shape Atlan’s roadmap and go-to-market approach.

What Makes You a Match for Us

• Enterprise Experience: 10+ years in Customer Success, Consulting, or Data, with experience managing complex enterprise or strategic accounts.

• Data Ecosystem Expertise: Strong understanding of the modern data stack ecosystem.

• Consultative Communicator: Skilled at quantifying value (revenue, cost, risk) and co-creating success plans that drive adoption and outcomes.

• Executive Presence: Proven ability to engage and influence senior decision-makers and economic buyers.

• Technical Curiosity: Comfortable discussing data architecture, integrations, and workflows; bridges business and technical perspectives seamlessly.

• Results Orientation: Demonstrated success driving adoption, retention, and measurable business impact within complex enterprise environments.

• Location: Ideally based on the East Coast to align with customer coverage and team collaboration.

Why Atlan?

Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect:

• Competitive Compensation: We benchmark at the top of the market and keep compensation simple: strong base salary, performance‑based variable pay, and impact‑driven equity, so your total rewards grow in step with the value you create over time.

• Health & Wellness: From Day‑1 health, dental, vision, and mental health to pet‑care perks and flexible health stipends, we design benefits offerings that lead in each country we're in.

• Flexible Time Off & Leave Policies: We trust you to own your energy: flexible time off and modern leave so you can unplug properly, support yourself and your loved ones, and come back ready to drive an impact.

• Accelerated Growth & Learning: Develop at an uncommon velocity through cutting-edge tech, complex implementations, and an experienced team that values mastery.

• AI Native Culture: Atlan is where AI-native builders come to build the systems the future of work will run on. AI isn’t an add-on, it’s woven into how we build, think, and work every day, empowering every Atlanian to move faster and create a bigger impact.

• Global, Remote-First, High-Trust: Work from anywhere with a diverse team across 15+ countries, in a trust-first, async environment that gives you true flexibility and ownership over how you work.

Equal Opportunity Employer

Atlan is committed to building an inclusive, diverse, and authentic workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic.