Principal Associate, Process Manager (Data Privacy Team)

Principal Associate, Process Manager (Data Privacy Team)
Capital One's Enterprise Data, Data Privacy team is seeking a highly motivated Process Manager. Data privacy, usage, and security are increasingly important and offer a significant competitive advantage when managed effectively. Capital One is dedicated to the responsible handling of customer, prospect, and associate data.
The Data Privacy team ensures Capital One's compliance with data privacy regulations, internal standards, and emerging trends through our Enterprise Data management products and platforms. This process manager will be responsible for operational routines that enable business divisions across Capital One to achieve this compliance.
We are seeking dedicated and disciplined process professionals. Successful candidates will possess strong communication skills, keen attention to detail, and the ability to adapt swiftly to evolving situations. Influencing upward is crucial for success in this role, which offers an excellent opportunity for continued professional growth in Process Management.
General Responsibilities:

• Manage and Fulfil Data Subject Access Requests (DSARs) ; oversee the intake, verification, response, and fulfillment of consumers request to access, delete, or opt out of the sale of personal information.
• Monitor DSAR workflow tools : utilize privacy management platforms and internal products to track DSAR request, ensure timely processing, and maintain auditability
• Ensure compliance with Consumer Identity verification : implement and follow procedures for verifying the identity of requisitions in accordance with regulatory guidelines
• Collaborate Cross-Functionally : work closely with Legal, Compliance, Product, Engineering, Customer Support, and other business units to gather fulfil DSAR responses and continuously improve processes
• Ensure Timely Compliance : monitor response timelines, and escalate delays or complex cases as needed to ensure compliance
• Document and Report Metrics : Maintain documentation of requests, responses, and resolutions; develop reports on DSAR volumes, response times, and trends for internal review and regulatory review
• Evaluate and Improve Processes : continually assess privacy processes for efficiency and effectiveness, and recommend improvements to meet changing regulatory or operational requirements
• Stay abreast of Privacy Regulations : monitor updates to the CCPA and other applicable privacy laws (e.g., CPRA, GDPR), and make recommendations to processes accordingly
• Assist with Training and Awareness : provide guidance and training to associates in the lines of business on privacy procedures, consumer rights under CCPA, and internal privacy best practices
• Support Regulatory Inquires or Audits : Prepare documentation and evidence of compliance activities for audit requests and/or investigations by regulators

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience with Microsoft Office or G Suite
• At least 1 year of process management experience

Preferred Qualifications:

• Bachelor's Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• 1+ year of experience in Compliance or Risk Management
• 2+ years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).