Post Sales System Analyst

Company : ABC Nova Scotia

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:

Job Overview: The Post-Sales System Analyst supports the post-sales process by assisting in the analysis and optimization of systems and workflows to ensure customer satisfaction and operational efficiency. This is a great opportunity for a recent graduate or early-career professional to gain hands-on experience working closely with sales, customer service, and IT teams to enhance processes and improve the overall customer experience.

WHAT YOU’LL DO:

• Assist in analyzing post-sales processes and systems to identify areas for improvement.
• Collaborate with sales, customer service, and IT teams to support solutions that enhance customer satisfaction and operational efficiency.
• Monitor and report on key performance indicators (KPIs) related to post-sales activities with guidance from senior team members.
• Help maintain documentation for post-sales processes and systems.
• Provide support and training to staff on post-sales systems and workflows as needed.
• Contribute to the development and implementation of new post-sales initiatives and projects.
• Assist in conducting regular checks and audits of post-sales systems to ensure compliance with policies.
• Troubleshoot and help resolve basic issues related to post-sales systems and processes with oversight.

WHAT YOU’LL NEED:

• Bachelor's degree in business administration, Information Systems, or a related field preferred.
• Strong interest in systems analysis and optimization.
• Eagerness to learn and develop analytical and problem-solving skills.
• Excellent communication and organizational skills.
• Basic familiarity with Salesforce CRM or the willingness to learn
• FinancialForce / PSA and Gainsight experience is a plus
• Ability to work independently and collaboratively in a team environment.

WHAT’S IN IT FOR YOU:  

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $47,000 -- $58,200 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

Please note that the salary information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $46,200 -- $54,200 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. 

We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets! 

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com  

ABOUT ABC: 

ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. 

 
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). 

#LI-REMOTE 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!