Portfolio Management Credit Analyst

Portfolio Management Credit Analyst

North - Remote

The Portfolio Management (PM) Credit Analyst role in the Enterprise Risk Management team provides an optimal experience to our sales partners and merchants. In this role, you will help drive multiple initiatives including; underwriting and reviewing existing merchants, supporting merchant growth, and underwriting expertise for merchant relationships. The primary focus is to analyze existing merchants which includes developing a good understanding of the business profile to ensure compliance with credit, fraud, card association regulations and legal matters. You will need to have the soft skills necessary to be good ambassadors for North to external parties like sales partners and business owners. The PM Credit Analyst will need to be able to complete their tasks quickly and efficiently while also resolving escalations that arise within the purview of underwriting. PM Credit Analysts are expected to be experts on North systems and processes, allowing them to diagnose the root cause of an issue, and then implement the correct solution.

What you'll do:

• Underwrite and review existing merchants requiring parameter updates

• Provide all sales partners with a communication channel via phone support as well as an additional layer of review and discretion to find a solution for accounts that have been pended, declined, or withdrawn, these smart exceptions should lead to merchant growth

• Apply appropriate underwriting criteria to existing merchant accounts up to $100,000 in total exposure; make written recommendations to leadership consistent with North’s risk appetite using business documentation received from multiple sources

• Monitor the phone queue taking inbound calls and making outbound calls to sales partners and merchants

• Analyze a wide variety of business profiles in multiple credit card processing environments (both card present and non-card present such as mail order or internet merchants where risk is higher), wide range of exposure amounts, using standard and non-standard documentation

• Maintain positive relationships with North’s sales partners by balancing risk and merchant growth

• Understands North’s underwriting policies, procedures, and standards to ensure that reviews of existing merchants are managed accordingly

• Review and make recommendations to update department policies and procedures based on changing industry trends or process adjustments

• Execute against Credit Policy driven collateral strategies to minimize losses by implementing reserves, sourcing letters of credit and/or administering funding holds

• Work collectively with other ERM Department personnel to obtain historical data and feedback regarding assigned accounts

• Other duties as may be assigned by Portfolio Management leadership

What we need from you:

• High school diploma or GED required

• Bachelor’s Degree in Business, Finance, Accounting (or equivalent work experience) 

• Minimum 2 years of underwriting experience or risk mitigation experience in the bank card industry/payment processing or related field

• Excellent conflict resolution skills and emotional intelligence to be able to manage relationships with merchants, internal staff and external customers (agents, vendors and key business partners relationships)

• Must be comfortable and confident in handling a position of authority when making underwriting decisions, as well as executing accurate judgment in regards to interactions with Sales Partners and merchants over the phone and through email

• Ability to multitask, prioritize and handle combination of relationships with merchants, internal staff and external customers (agents, vendors and key business partners relationships)

• Critical thinking, troubleshooting, problem solving skills with the ability to independently solve problems using data

• Excellent oral and written communication skills with the ability to effectively communicate with all levels of staff, management, vendors, sales agents, and merchants

• Team-oriented individual with a positive attitude who enjoys working with and for others

• Ability to adapt priorities for peak periods to ensure consistency of service levels for sales partners and merchants

• Ability to work a flexible work schedule in support of departmental needs

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North American Bancard is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com