Player Protection Manager

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Responsible Gaming Manager, you will play a pivotal role in strengthening our Responsible Gaming program by ensuring regulatory excellence, promoting responsible engagement, and driving a best-in-class player-centric experience. You will lead and support our evening and overnight operations, serve as a strategic escalation point for complex cases, and collaborate across the organization to champion a culture of responsible play.
What You'll Do

• Lead and support evening and overnight Responsible Gaming operations, ensuring alignment with regulatory expectations, company policies, and industry best practices.
• Manage a team of approximately 15 teammates across varied roles and schedules, fostering performance, development, and engagement.
• Serve as the escalation point for complex Responsible Gaming cases, providing strategic guidance and risk-informed decision-making.
• Drive operational excellence by monitoring key metrics, SLAs, and reporting, and implementing continuous improvement initiatives.
• Partner with internal and external stakeholders to deliver a seamless, player-centric Responsible Gaming experience.
• Stay current on Responsible Gaming trends and regulatory changes, supporting rapid alignment and proactive response.
• Champion strategies and best practices that reinforce responsible play across the organization.

What You'll Bring

• Experience leading high-performing support or operations teams, including coaching, performance management, and people development.
• Strong understanding of Responsible Gaming principles, risk identification, and compliance requirements.
• Strong judgment and data-driven decision-making skills, especially under time pressure or during complex escalations.
• Effective communication skills with the ability to articulate complex information clearly to diverse audiences.
• Proficiency with dashboards, reporting tools, and case systems to identify trends and drive informed action.
• Flexibility to work a late afternoon/evening schedule with coverage extending into overnight hours, including adjustments for peak events, seasonal demand, emergent cases, and rotational weekend/holiday coverage.

Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 91,800.00 USD - 114,800.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.