Platform Engineer II - End User Technology

Category/Area of Expertise: IT & Technology
Job Requisition: 454233
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Infrastructure - End User (5118592)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
As a End User Technology Technician at Ahold-Delhaize USA, you will be responsible for testing, maintaining, troubleshooting, and repairing various applications, equipment and systems. You will work closely with other team members to ensure that all technical operations run smoothly and efficiently. This role requires excellent communication, problem-solving skills, attention to detail, and the ability to work independently.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Key Responsibilities:

• Perform routine maintenance and updates on applications and systems.
• Diagnose and repair technical issues promptly.
• Install and configure new equipment and systems.
• Maintain accurate records of maintenance and repairs in Service Now CMDB.
• Collaborate with other team members to improve processes and efficiency.
• Ensure compliance with safety regulations and standards.
• Provide technical support and training to staff as needed.

Qualifications:

• Associate's degree or technical certification in a related field.
• Proven experience as a technician or in a similar role.
• Strong knowledge of Microsoft and Collaboration applications and tools best in the industry, understanding technical systems and equipment.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Proficiency in using diagnostic tools and equipment.
• Good communication and interpersonal skills.

ME/NC/PA/SC Salary Range: $ 75,040 - $112,560
IL/MA/MD Salary Range: $ 86,320 - $129,480
All ADUSA job offers take multiple factors into consideration including, but not limited to salary range, internal equity, a candidate's qualifications, geographic region, job-related knowledge and skills.
This position is eligible for an incentive bonus based on company performance as provided by the plan terms and governing documents.
#LI-CW1 #LI-Hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.