Personal Lines UW Manager

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Job Summary

This position manages a personal lines underwriting unit, which reviews applications for insurance to evaluate degree of risk and accepts applications according to company guidelines. Evaluate renewal quality while understanding retention and pricing needs.

Responsibilities

• Supervise and coordinate the day-to-day activities of the Personal Lines Underwriting Dept.
• Review underwriting referrals including new and renewal business, endorsement requests and administer underwriting guidelines accordingly
• Select, develop, and appraise staff
• Develop succession planning and internal talent mapping & training program for staff
• Develop, monitor and modify the underwriting workload audit process
• Develop, monitor, and modify workflows pursuing operational improvement and provide feedback to Director on progress on underwriting objectives.
• Answer inquiries and resolve problems presented by Underwriting staff, producers, policyholders and others
• Ensure completion and accuracy of various projects assigned
• In coordination with Director, develop and monitor the unit budget and other unit controls
• In coordination with Director, optimize vendor partnerships and operations.
• Work closely with Marketing, Product & Services, and CRM to evaluate agent needs and optimize department responses
• Oversee the growth and profitability of the department by monitoring growth, loss ratio, and retention of the personal lines book
• Perform other activities as required

• College degree or Commensurate experience is required
• 5+ years of insurance experience preferably in Underwriting
• Management experience preferred
• Experience in Personal Lines Underwriting and Risk Management Preferred
• CPCU preferred