About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
We are currently in search of a Performance Specialist to join our team. As a Performance Specialist, will help turn performance data into clear insights that drive faster service, better rates, and smarter operations. You will partner with the Solutions Architect and internal teams to improve service outcomes for our top enterprise customers while identifying ways to increase efficiency and results.
Key Responsibilities:
- Gather and organize performance data to support strategic initiatives.
- Track key metrics like service rate and speed to service; spot trends and uncover what’s driving them.
- Build and maintain dashboards and reports in MetaBase, including custom queries.
- Analyze customer behavior and success patterns, especially for our largest enterprise accounts.
- Help design and measure initiatives that improve customer performance.
- Work with internal teams to align our products with customer goals.
- Identify ways our tools can boost customer efficiency and results.
Skills and Qualifications:
- Experience in performance analysis, operations, or a similar data-focused role.
- Strong knowledge of ABC Legal’s services and enterprise customer needs
- Solid understanding of performance metrics and what influences them.
- Skilled in MetaBase or similar BI tools
- Analytical thinker who can turn complex data into clear, actionable insights.
- Strong communicator who can collaborate across teams and present findings clearly.
- Comfortable juggling multiple priorities in a fast-paced environment.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
- Comprehensive Medical, Dental, and Vision coverage
- Competitive salary package
- Retirement plan with 5% matching
- 10 paid holidays per year
- Referral program
Starting Pay: $20.00 to $25.00 per hour
Schedule: Full-time, Monday through Friday
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