People Team Business Partner (East Coast)

About Sentral

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a good sense of humor, a positive attitude, a growth mindset, and an entrepreneurial drive.  

We are building something entirely new, and a builder who loves creating and driving culture will thrive here. As a newer company, culture is being established and grown as we speak and the People team is at the heart of it all. The People Team Business Partner (HRBP) serves as a trusted partner to Operations and department leadership, providing hands-on HR support throughout the employee lifecycle. Our ideal candidate is a proactive, approachable, and solutions-oriented HR professional who enjoys building relationships, supporting leaders, and creating a positive team member experience in a fast-paced hospitality environment. 

This will be a full-time remote position for a team member located on the east coast.

What You’ll Do: 

• Partner closely with Operations, General Managers, and department leaders to provide guidance and support on employee relations, staffing, performance, and other HR matters.
• Serve as the primary People Team contact for assigned communities and departments, responding to team member and leadership questions throughout the employee lifecycle.
• Conduct workplace investigations involving employee complaints, misconduct, policy violations, and other employee relations concerns, ensuring appropriate documentation and follow-up.
• Advise managers on company policies, employment laws, workplace accommodations, leaves of absence, and HR best practices.
• Coach leadership on performance management, including progressive counseling, performance reviews, corrective actions, and employee development.
• Partner with Recruiting and hiring managers to support staffing needs, coordinate hiring activities, and generate accurate offer letters.
• Support onboarding and offboarding processes, ensuring new team members receive a positive introduction to Sentral and all employment documentation is completed.
• Assist with employee separations, including termination documentation, exit interviews, and coordination with Payroll and Benefits.
• Partner with Operations to identify employee relations trends, staffing challenges, and opportunities to improve retention and team member engagement.
• Support employee engagement initiatives, Pulse Surveys, recognition programs, and community action plans.
• Collaborate with the People Team on training and development initiatives, including Sentral Studio, Elevate U, and leadership development programs.
• Maintain accurate employee records and documentation within Rippling and other HR systems.
• Partner with Payroll and Benefits to support employee questions, compensation changes, and other employment transactions.
• Monitor turnover, employee relations activity, and other People metrics to identify trends and recommend improvements.
• Support HR compliance initiatives, policy updates, process improvements, and other People Team projects as needed.

Skills and Experience

• 3–5+ years of Human Resources experience, preferably in an HR Generalist or HR Business Partner role.
• Experience in hospitality, multifamily, property management, or a multi-location environment preferred.
• Experience conducting workplace investigations, managing employee relations, and advising managers on performance issues.
• Working knowledge of federal, state, and local employment laws and HR compliance practices.
• Experience supporting recruiting, onboarding, employee documentation, and offboarding processes.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to coach managers, navigate sensitive conversations, and provide practical HR guidance.
• Strong organizational skills with the ability to manage competing priorities and support multiple locations.
• Experience with HRIS and applicant tracking systems; Rippling and Breezy experience preferred.
• High level of professionalism, discretion, and integrity when handling confidential information.
• Collaborative, service-minded approach with a passion for supporting people and creating a positive workplace culture.

Community Team Perks + Benefits

• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
       *Premiums apply for spouse, dependent, or family coverage plans
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.  

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.