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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
We’re looking for a strategic and operationally-minded People Operations Program Lead to join our People Operations Services Transformation team. In this role, you’ll own initiatives that improve how our People Operations function delivers consistent, scalable, and high-quality service across the employee lifecycle. You’ll partner across the People team, IT, and business teams to drive process design, enable self-service in Workday and ServiceNow, manage knowledge strategy, and continuously improve how our services operate globally.
What you'll do
Lead Process Design & Optimization
- Own the design, documentation, and refinement of key People processes (e.g., job changes, onboarding, organizational changes) to ensure clarity, scalability, and compliance.
Enable Self-Service
- Drive manager and employee self-service strategy by partnering with HRIS, People Ops, and cross-functional teams to deliver workflows in Workday and ServiceNow.
Operationalize Change
- Partner with COEs, PBPs, and regional People Ops teams to translate policy into SOPs, knowledge articles, and change enablement resources.
Build Knowledge Infrastructure:
- Own the lifecycle of employee-facing and internal knowledge content, including article design, taxonomy, and governance.
Support Global Service Delivery
- Act as a connective tissue between People Ops frontline teams and system owners, ensuring intake logic, escalation paths, and service tiers are aligned and functioning effectively.
Drive Strategic Programs
- Lead cross-functional workstreams such as service model redesigns, expansion into new countries, or SOX-compliant operational transitions.
Monitor & Improve
- Analyze service delivery metrics (e.g., case deflection, SLA performance) to identify opportunities for continuous improvement.
What you'll need
- 8+ years of experience in People Operations, HR Systems, HR Service Delivery, or similar roles
- Strong process thinker with a track record of building or improving scaled operations
- Familiarity with tools like Workday, ServiceNow, or similar HR systems
- Strong writing and documentation skills (SOPs, FAQs, training guides)
- Comfortable operating in ambiguity and leading cross-functional initiatives
- Proven ability to influence without authority and drive decisions with data
Top Skills
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