HR Operations Specialist

JOB DESCRIPTION
In this role, you'll be joining a customer-centric culture, ensuring our employees receive outstanding service and support through our new and growing people operations team. With a focus on HR service excellence, continuous improvement and optimising our technology, you'll be joining and helping shape a brand new team to deliver HR operational support.
This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more and a desire to ensure employees feel valued and supported.
This role offers a unique opportunity to gain a comprehensive understanding of a global HR Organisation, providing a solid foundation for career growth enabling you to develop valuable skills and insights that will pave the way for a future in HR.
RESPONSIBILITIES

• Process and support employee lifecycle transactions, including documentation and system approvals and updates.
• Assists employees with their HR needs and administering HR programmes or policies. Coordination/administration of HR employee-related tasks.
• Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
• Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
• Collaborate with cross-functional teams to support HR data integrity, audits, and compliance.
• Support audit processes by gathering documentation and ensuring adherence to compliance standards.
• Identify opportunities to streamline and optimise HR processes and best practice improvements.
• Participate in HR system testing.

QUALIFICATIONS

• University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1-3 years of Human Resources administration or HR shared services experience.
• Basic analytical skills and knowledge of HR and Organisational policies, procedures and processes.
• Great customer service and communication skills with exceptional attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive mindset with a focus on continuous improvement and operational excellence.
• Experience in HR administration or operations.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Advancing our mission of working for a safer world starts with our people. We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future. Whether it's hiring top talent, empowering our people to learn new skills or providing critical hands-on support, we are always finding new ways to deliver a better employee experience. We're looking for people to share their ideas and help us create a diverse, engaged culture that's united by a passion for safety and sustainability. Join our team, shape our culture and support our global community of experts.