People Operations Specialist

Reserv is an incubating cutting-edge AI and automation technology focused on bringing efficiency and simplicity to insurance claims by redefining claims adjusting. Founded by insurtech veterans with deep experience in SaaS and digital claims – and venture-backed by Bain Capital and Altai Ventures – Reserv began operations in May 2022 and has rapidly expanded.

About the role

We are seeking a People Operations Specialist to help create a seamless and supportive experience for every employee at Reserv. In this role, you will manage key processes throughout the employee lifecycle, from onboarding to HR support, while acting as a trusted partner to both team members and leadership. You will bring a blend of empathy, organization, and problem-solving skills to a fast-paced, remote environment where we value initiative, clear communication, and continuous improvement. If you are excited about building thoughtful processes, supporting a growing team, and shaping the future of People Ops at an ambitious insurtech startup, we would love to connect with you. For this position, you must reside in the US, excluding California, Hawaii, and Alaska.

The compensation range for this role is $65k-75k based on experience and skills.

What we need

We need you to do all the things typical to the role:

End-to-End Employee Support: Oversee People activities throughout the entire employee lifecycle at Reserv, including onboarding, ongoing HR inquiries, and offboarding.

Onboarding

• Collaborate with Talent Acquisition stakeholders to gather necessary information for seamless employee onboarding.
• Ensure accurate onboarding in the HRIS (Rippling) while adhering to internal policies and external regulations.
• Facilitate People Ops orientation for new employees on their first day.
• Complete work authorizations and background checks

Employee Lifecycle Management

• Coordinate and manage equipment allocation for employees throughout their tenure.
• Act as a primary point of contact for team members, addressing questions and guiding them through various inquiries.
• Work with PEO support teams to respond to employee questions related to PEO services as needed.

Confidentiality and Compliance

• Safeguard the confidentiality of core HR data and projects.
• Stay informed on labor laws and regulations to ensure compliance and implement necessary changes.

HR Programs and Processes

• Support the execution of HR initiatives related to workforce planning, employee engagement, performance reviews, promotions, and talent development in a remote work environment.
• Identify opportunities for process improvement to enhance efficiency in People Operations.

Efficiency and Automation

•  Seek out ways to improve processes and implement automation where possible.
•  Maintain and regularly update internal HR documentation, policies, and systems.

HRIS Expertise

• • Keep employee records accurate and up to date, serving as the resident expert on Rippling.

Who you are

• 2+ years of experience in People Operations (HR)
• Proficient with HR systems (preferably Rippling)
• High emotional and social intelligence with experience fostering positive, strong relationships with diverse groups of people
• Strong interpersonal skills, good intuition, and the ability to communicate to all levels of the organization
• Ability to work independently to manage multiple ongoing projects and programs with high attention to detail and organizational skills
• Decisive problem solver with a "get it done" attitude who thrives in a fast-paced, sometimes ambiguous environment
• Exceptional ethics around confidentiality and highly sensitive information
• Keen to continue learning and developing their skill set, having a growth mindset
• Passionate about people and systems
• Proficiency with tech tools: Apple Computer, Google Suite, and Slack.
• Ready to hit the ground running!

Bonus Points:

• Experience with Rippling
• Experience with start-ups
• Remote work experience
• Strong analytical and problem-solving skills
• Successful track record of implementing scalable processes

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds. If you believe you are a good fit for this role, we would love to hear from you!