People Operations Coordinator

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As a People Operations Coordinator, you will be an integral member of the People team, supporting a growing and mission-driven organization. You will:

• Serve as the first point of contact for employee questions related to benefits, policies, onboarding, our PEO (Justworks) and other HR-related topics.
• Support and enhance our new hire onboarding experience by facilitating communications, background checks, and I-9 verifications, while seeking opportunities to streamline and automate processes.
• Support the administration of leave of absence processes, ensuring compliance and correct submission of paperwork.Help maintain the
• People pages on our internal Intranet, ensuring content is up-to-date, accessible, and engaging.
• Manage data integrity within our PEO (Justworks), including benefits enrollment, PTO administration, employee record changes, and ad-hoc reporting.
• Contribute to core People processes, such as audits, annual filings, Open Enrollment, and offboarding.
• Collaborate cross-functionally with Finance, Recruiting, and IT teams to maintain accurate data and smooth processes.

WHAT YOU’VE DONE

• 1+  years of experience in administrative support, human resources, or operations.
• Excellent attention to detail with the ability to manage and optimize processes effectively.
• Customer-centric mindset focused on delivering an excellent employee experience.
• Enthusiasm for healthcare technology and/or the start-up space.
• Proficiency in Google Suite and Slack.
• Experience with onboarding, benefits, and/or HRIS systems a plus.

WHAT LEADS TO SUCCESS

• Act with our members in mind. You understand the importance of a smooth employee experience to support our larger mission of improving cancer care for our members.
• Move with purpose. You’re biased to action, proactive, and highly organized. You know how to identify and prioritize employee needs and do what it takes to ensure that urgent and important needs are acted on immediately.
• Comfort with ambiguity. You thrive in fast-paced, evolving environments where change is frequent and flexibility is critical.
• Detail-oriented execution. You consistently produce accurate work, catch errors others might miss, and take pride in ensuring that systems, documentation, and communications are clear, compliant, and high-quality.
• Confidentiality-focused mindset. You know the importance of building trust and keeping employee information confidential. You approach sensitive situations with the utmost discretion and protect employee and company information at all times.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $35-$39.90/hr. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.