Pensions Operations Team Lead ( Snr Associate)

Job Description
Join Nutmeg, part of the JPMorgan Chase family, as we ethically disrupt the UK financial services market. We operate like a start-up within a global institution, empowering customers to manage their finances seamlessly with our innovative mobile app. This role offers an excellent opportunity to use and develop your leadership skills while driving impactful solutions for our clients. You will join at the start of a period of significant change and progress, offering career growth and mobility, supported by a culture that values collaboration and continuous improvement. Embrace the chance to make a difference and be rewarded with a fulfilling career journey.
As a Team Leader within our Pensions Operations team, you will play a crucial role in leading and managing a team primarily responsible for the transfer of pension funds in and out of the bank, elements of administration, and supporting client service and wealth services to deliver an excellent customer experience. This role demands strong emotional intelligence and the ability to operate and lead effectively during periods of uncertainty. You must be able to deliver for our clients by building strong relationships both across Nutmeg and with our third party pension provider. You will also be involved in upcoming change programs to create a new operating model, broadening the scope of your team as it builds to perform a wider range of operations functions. This is a unique opportunity to develop and lead a team of people in delivering and expanding our UK offering as part of a motivated and ambitious organisation.
Job responsibilities

• Lead and manage the Pensions operations team, ensuring efficient transfer processing and supporting administration, and prompt resolution of client inquiries and issues.
• Routinely coordinate with our pension provider to improve efficiency and troubleshoot issues.
• Identify and supervise the delivery of technical, practical or process fixes to improve day-to-day efficiency.
• Support the implementation of strategic change initiatives to develop our offering and enhance service delivery.
• Collaborate across the wider Nutmeg operations areas, Client and Wealth services to improve understanding and maximise efficiency.
• Apply anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding both the client and the institution from potential financial and reputational damage.

Required qualifications, capabilities, and skills

• Experience in or strong understanding of Pension operations, with a focus on transaction processing and issue resolution.
• Initial managerial experience, or demonstrable leadership potential, with experience in or an understanding of setting performance objectives.
• Ability to work effectively within a team and contributing to a culture of collaboration and innovation.
• Ability to support the implementation of strategic plans and process improvements in a client operations environment.
• Self-starter with the ability to complete tasks independently and demonstrated ability to use independent judgment in decision-making with a strong attention to detail.
• Strong verbal and written communication skills, with the ability to build and foster relationships with internal and external partners, and to deliver an excellent customer experience.
• Curiosity.
• Willing to work in the office on a full time basis.

Preferred qualifications, capabilities, and skills

• Experience in a financial services or retail banking environment.
• Ability to support continuous improvement initiatives, assist in project management efforts, and utilize presentation skills to communicate operational insights.
• Ability to apply data and technology literacy to analyze operational data, integrate AI/ML tools, and utilize market product knowledge to start aligning operations with industry trends.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.