Payroll Operations Manager

Job Description:
The Payroll Operations Manager is responsible for managing the day-to-day payroll processing and operations for a workforce of approximately 20,000 U.S. employees across multiple states large, publicly traded organization! This role reports to the Associate Director of Payroll and ensures payroll accuracy, compliance, and efficiency while leading a team of payroll analysts. The Payroll Operations Manager will support audits and controls, and drive process improvements within a fast-paced, publicly traded organization.
What You'll Do:

• Manage full-cycle payroll processing for multi-state, weekly and biweekly pay groups.
• Lead all aspects of the accuracy and timeliness of wage payments, bonuses, commissions, and deductions.
• Review and approve payroll results, reconciliations, audits and funding reports prior to disbursement.
• Ensure accurate processing of new hires, terminations, transfers, and employee data changes through Workday and UKG integrations.
• Manage payroll adjustments, retros, off-cycle payments, and year-end activities.
• Ensure compliance with federal, state, and local wage and hour laws, payroll tax regulations, and internal SOX controls.
• Maintain documentation of payroll policies, procedures, and audit trails.
• Support internal/external payroll audits, including documentation requests and remediation.
• Lead, train, and mentor payroll analysts to ensure accuracy, accountability, and professional development.
• Foster a collaborative, service-oriented team culture passionate about employee experience and compliance.
• Manage workload distribution, priorities, and performance goals for the payroll operations team.
• Identify and implement process improvements, automation, and system enhancements to increase efficiency and accuracy.
• Partner with HRIS, Finance, and Accounting to support system testing, upgrades, and data validation.
• Maintain payroll metrics and reporting dashboards to measure team performance and identify opportunities for improvement.
• Collaborate with HR, Finance, Legal, and external vendors to ensure alignment and consistency in payroll processes.
• Provide excellent customer service and issue resolutions for employees and business partners.
• Communicate effectively regarding payroll policies, deadlines, and changes.

What you'll need:

• Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• 5+ years of progressive payroll experience, including 3+ years in a management or supervisory role.
• Experience managing multi-state payroll for large, complex organizations (10,000+ employees preferred).
• Strong working knowledge of Workday, UKG (Pro/Dimensions), and ADP (SmartCompliance).
• Demonstrated experience with SOX controls, compliance, and payroll audit support.
• In-depth knowledge of federal and state payroll regulations, tax requirements, and wage/hour laws.
• Outstanding attention to detail and accuracy under tight deadlines.
• Strong leadership, communication, and problem-solving skills.
• Analytical mindset with ability to interpret payroll data and identify trends.
• Proficiency in Excel and payroll reporting tools.
• CPP (Certified Payroll Professional) or FPC certification preferred.
• Environment: High-volume, multi-system environment in a public company setting with multiple entities.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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