Payment Support Associate

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Position is only open to candidates that reside in Georgia or Massachusetts

Job Description/Summary of This Role 

Responsible for supporting the success of daily payment transactions to include but not limited to processing high volumes of virtual credit card payments on behalf of our clients.

What Part Will You Play?

• Research and resolve payment issues across multiple methods of payment.

• Investigate and record root causes of payment issues to improve our operational efficiency.

• Daily ACH account reconciliation and payment transaction monitoring.

• Manage the administrative aspects of customer on-boarding for ACH and virtual card with payment partners.

• Communicate with customers, suppliers and internal stakeholders as necessary to complete the above responsibilities and  handle any questions or inquiries they may have 

• Offer support via phone and email; and troubleshoot issues regarding payments.

• Build strong rapport and maintain ongoing external and internal relationships.

• Process virtual credit card proxy payments and/or high volumes of virtual card payments through multiple channels including online and via phone on the buyers’ behalf.

• Any other duty as assigned.

What Are We Looking For in This Role? 

Minimum Qualifications

• Oral and Written communication skills

• Ability to pay close attention to detail and to ensure accuracy of reports and data.

• Ability to communicate with various business contacts in a professional and courteous manner.

• Computer and Internet literate

• MS Office Suite - Excel

• Adobe Acrobat

• Ability to listen to and understand user issues and respond appropriately

• Personal track record of being thorough, courteous and responsive in customer service

• Ability to analyze information and use logic to address customer issues and problems

• Ability to cool-headedly manage difficult or emotional customer situations

• Eagerness to quickly achieve a high level of understanding of the software and configuration options, and be able to communicate the value of these features to clients

“The position listed in this requisition is ineligible for the referral bonus award program”

Pay Range is $21.71 – 28.00

The above represents the expected hourly range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].