Payment Brand Implementation Product Director - Executive Director

Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in JP Morgan Payments, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
We're looking for an experienced and forward-thinking Executive Director to lead our Payment Brand Implementations (PBI) Product Delivery team-a critical function within our Acquiring Product organization. This team ensures our global acquiring platform is compliant with evolving payment network mandates, accurately implements interchange & fee changes and custom merchant pricing rules, and delivers with speed and quality.
The scope includes managing brand-driven changes from major networks (Visa, Mastercard, Amex, Discover), regional debit schemes (U.S. and Canada), and emerging local networks like Carte Bancaires (France) . The team is also responsible for building tools to monitor releases, detect anomalies, and validate changes that impact payment processing and merchant billing.
This leader will oversee a global team of 40 professionals across the US, EU, and India. A key part of the role is to drive delivery of innovation-by introducing scalable automation, validation, and intelligent processing capabilities that help us deliver faster, with greater accuracy and lower risk.
Job responsibilities

• Lead the global review, decisioning and delivery of payment brand network mandates and initiatives including interchange & fee changes, authorization & clearing changes, new feature launch and data integrity items.
• Partner with internal teams and card networks to manage mandate waivers, assess delivery risks, and prioritize backlog based on impact.
• Ensure accurate configuration and implementation of custom interchange rules for merchants with direct network agreements.
• Drive continuous improvement in the post-release monitoring and validation tools used to proactively detect issues in payment processing or billing outcomes.
• Identify and implement opportunities to automate and accelerate delivery using modern tools and techniques, delivering efficiency by reducing manual effort and cycle time.
• Foster a high-performing global team culture focused on accountability, transparency, and continuous improvement.

Required qualifications, capabilities, and skills

• 12+ years of experience in product delivery, platform leadership, or network compliance in payments, fintech, or acquiring.
• Deep understanding of the acquiring transaction lifecycle-authorization, clearing, settlement, interchange, and billing.
• Proven success delivering brand mandates and pricing updates across multiple payment networks and systems.
• Strong track record building scalable validation, testing, or monitoring frameworks in regulated environments.
• Experience leading global, cross-functional teams in matrixed organizations
• Exceptional communication skills and comfort working across product, engineering, legal, and network partners.

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience working with network mandate portals (e.g., Visa Business News, Mastercard MIP).
• Familiarity with post-release validation tools, anomaly detection platforms, or observability systems.
• Working knowledge of AI/ML approaches, including how large language models (LLMs) can improve parsing, validation, and delivery accuracy.
• Experience with risk-based delivery planning and backlog governance models.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.