This Payer Tracking Coordinator is responsible for providing support and addressing all operational issues that impact accounts receivable the highest level of client leadership. The scope of this job includes taking the lead on all client relations issues and reporting.
This opening is for our Comprehensive (SNF) team. We invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities
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Anticipate and provide timely and accurate responses to client inquiries via email, phone, and other communication channels.
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Address client concerns and complaints promptly, strive for resolution as quickly as possible, and escalate complex issues to management as needed.
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Maintain detailed records of client accounts.
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Facilitate the coordination of client aging reviews and present findings to leadership.
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Collaborate with other internal teams to address client needs and improve processes.
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Perform other job duties as assigned.
Required qualifications
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GED or High School Diploma
Job Expectations
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Willing to work additional or irregular hours as needed
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Must work in accordance with applicable security policies and procedures to safeguard company and client information
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Must be able to sit and view a computer screen for extended periods of time
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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
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