Partner Success Manager

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

This exciting new role in the Partner Success team contributes to SHI’s overall online presence by bringing what’s best and compelling of the SHI overall value proposition with the strategic focus and objectives of our top partners to the partner brand pages.
The Partner Marketing Success Manager is responsible for maximizing partner value and delivering measurable results through the management and optimization of partner brand pages, campaign alignment, and process improvement. This role ensures partners have a seamless experience, realize their return on investment, and are satisfied with their marketing engagement. The success manager will collaborate cross-functionally to curate content, drive growth objectives, and streamline operational processes for partner success.
The successful candidate will be responsible for updating, maintaining, and reporting on partner brand pages. Management of brand pages will require regular collaboration with the channel marketing teams at our top partners, and collaboration with PPSS and partner account managers to collect and curate content for use on partner brand pages.

Role Description

Brand Page Optimization & Content Curation

• Prioritize and curate content for partner brand pages to ensure relevance and effectiveness.

• Work with top partners to identify revenue growth areas for inclusion on brand pages.

• Align growth areas with SHI BU and corporate growth goals.

• Collaborate with the Digital Partner Marketing Team to collect relevant content from the partner.

• Collaborate with the Partner Account Management team and PPSS to identify partner growth initiatives and align with partner sales enablement activities. 

• Guide partners on content selection and simplify the process for content submission.

• Align page messaging and layout with partner growth objectives and SHI value propositions.

• Ensure brand page sections reflect solution focus and high-value offers (HVOs/HVAs).

• Maintain current content and facilitate regular page updates.

Campaign Alignment & Execution

• Integrate partner campaigns with enablement and engagement activities.

• Validate campaign messaging and ensure alignment with SHI initiatives.

• Project manage partner-specific campaign activities and coordinate with product marketing.

• Serve as the anchor for digital campaign tactics and online activities, driving traffic and lead collection.  

Process Improvement & Reporting

• Standardize and improve the content upload and token update processes.

• Utilize tools (e.g., Asana boards) for scheduling and visibility across teams.

• Improve quarterly reporting and showcase the value of partner pages. Lead partner-facing quarterly digital reporting calls.

• Highlight important points, de-emphasize non-critical content, and ensure process flexibility for timely updates.

Stakeholder Engagement & Growth Mindset

• Foster a growth and promotion mindset among partners and internal teams.

• Engage with partners to understand objectives and promote relevant tactics, events, and offerings.

• Collaborate with digital, product marketing, and account management teams to bring partner vision to life.  

Performance Measurement

• Track and report on key performance indicators (KPIs) such as pageviews, engagement time, content downloads, video plays, and form fills.

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions.

• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

• Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Project and Goal Focus: Can align and adjust work to support broader project goals and strategies.

Skill Level Requirements

• Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Basic

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic

• Proficiency in using Dynamics CRM to manage customer relationships, track sales, and streamline business processes through automation and data analysis. - Basic

• Familiarity in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting. - Basic

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 1-3 years of experience in marketing, partner marketing or digital content management.

• Strong project management and communication skills.

• Proficiency with digital marketing and reporting tools.

• Ability to travel 10%

LI-EK1

The estimated annual pay range for this position is $85,000 - $105,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status