Partner Sales Account Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Remote, USA (Flexible)

Reports to: Director, Partner Sales

Are you energized by building high-impact strategic partnerships that drive meaningful revenue growth and exceptional customer outcomes?

Genesys is seeking a Partner Sales Director to lead and grow our strategic partnership with Verizon Business, a critical alliance in support of Genesys’ enterprise revenue objectives. This role owns the end-to-end partner sales motion, strategy, execution, and outcomes, while working in lockstep with Verizon Business and internal Genesys sales leadership.

This is a senior, high-visibility role responsible for pipeline creation, deal acceleration, forecasting rigor, and revenue delivery through the Verizon Business ecosystem.

Partner Strategy & Leadership

• Own the overall relationship strategy and executive alignment with Verizon Business

• Define and execute joint business plans aligned to revenue, pipeline, and market expansion goals

• Lead Quarterly Business Reviews (QBRs), executive briefings, and strategic planning sessions

Revenue & Pipeline Execution

• Drive partner-sourced and partner-influenced pipeline from opportunity creation through close

• Partner closely with Genesys enterprise account teams to accelerate deal velocity and win rates

• Maintain accurate forecasting and deal inspection using a MEDDPICC-driven sales methodology

Cross-Functional Alignment

• Serve as the central point of coordination across Sales, Solution Consulting, Product Marketing, Marketing, Operations, and Enablement

• Ensure Verizon Business sellers are enabled on Genesys solutions, value proposition, sales motions, and tools

• Align regional sales teams with Verizon Business through targeted demand generation and field engagement

Operational Excellence & Governance

• Oversee deal-level communications, opportunity registration, and conflict resolution

• Track and report on partner performance, activity, and KPIs

• Hold partners accountable to agreed success metrics including revenue targets, enablement completion, and renewal timing

Market Presence & Enablement

• Act as a thought leader internally and externally, representing the Genesys–Verizon Business partnership

• Support joint marketing initiatives, events, and sponsorships to drive market awareness and demand

• 10+ years of experience in enterprise sales and/or partner sales leadership

• Proven success building and scaling strategic partner relationships with measurable revenue impact

• Strong understanding of complex sales cycles, opportunity qualification, and forecast discipline

• Experience in CX, CCaaS, and/or AI-driven solutions strongly preferred

• Ability to influence and operate effectively across all organizational levels

• Exceptional organizational, communication, and time-management skills

• Bachelor’s degree or equivalent professional experience

• Willingness to travel up to 40%

• Work with industry-leading CX technology at enterprise scale

• Play a pivotal role in one of Genesys’ most strategic global partnerships

• Operate in a collaborative, performance-driven culture that values ownership and results

• Shape the market alongside world-class partners and customers

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.