Partner Relations Advisor I

Partner Relations Advisor I

North- Remote

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:
Answer all in-bound calls and email for non-assigned sales partners and merchants, provide account support, and resolve issues as necessary.  Places outbound calls to follow up on resolved issues and announce promotions and contests.

What you'll do:

• Respond to phone and email requests from unassigned lower-producing / inactive sales partners in accordance with department service level agreements.  Average at least five hours per day handling sales partner support queues.
• Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags.
• Provides direction and guidance answering questions about information in systems and products such as Agent Info Center, ELAP/SE/MyResource Portal, Portfolio, etc.
• Submits and follows up on TMS (ticket management system) tickets to resolve issues with merchant accounts such as bank account changes, credits, debits, risk hold information, ticket adjustments / parameters, and pricing updates.
• Collaborate with other departments via phone, email, or in-person to discuss and resolve partner issues and assist with onboarding new merchants.
• Investigate and determine root cause of issues and suggest solutions for improvement to management.

What we need from you:

• High school diploma and at least one-year prior customer service experience
• Excellent customer service skills and professional manner
• Excellent oral and written communication skills
• Exceptional organizational skills and strong attention detail
• Experience with Microsoft Office and email
• Ability to learn and understand company systems and products

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• PTO: Vacation, Sick, Holidays

• Birthday Holiday

• Education Assistance

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account

Salary Range: $18.00 - $23.00 per hour

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North American Bancard is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.