The Partner Operations Manager will analyze partner data, develop financial models, collaborate with stakeholders, and enhance partner performance strategies.
About Super.com
We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the role:
We are seeking a highly analytical, data-driven Partner Operations Manager to join our Strategic Operations team. This role is ideal for someone with a strong background in sales enablement, compliance and/or operational strategy, who thrives on solving complex problems with data and has a proven ability to manage and optimize partner relationships. The successful candidate will play a key role in developing and executing strategies to enhance partner performance & accountability, resolve disputes, and drive operational excellence.
About the team:
The Vertical Operations team serves as the strategic backbone of Operations, directly aligning operational excellence with business growth. We are accountable for the end-to-end performance of each vertical — defining service standards, setting SLAs, and ensuring partners deliver consistently against customer and business expectations.
Our mandate extends beyond execution — we drive strategic scalability by balancing service quality, partner accountability, and cost efficiency. Through data-driven insights, governance frameworks, and cross-functional collaboration, Vertical Operations ensures every operational process contributes to sustainable growth.
What you’ll be working on:
- Analyze partner performance data to identify trends, risks, and opportunities for improvement.
- Develop and implement financial models & strategies to optimize partner relationships, resolve disputes, and enhance operational efficiency.
- Collaborate with internal stakeholders to align partner strategies with broader business objectives.
- Lead initiatives to improve partner onboarding, performance monitoring, and issue resolution processes.
- Prepare and deliver presentations and reports to senior leadership, providing actionable insights and recommendations.
- Stay current on industry trends, best practices, and regulatory changes impacting supplier operations.
What we’re looking for:
- Bachelor’s degree in Business, Economics, or related field.
- 3+ years in operations, strategy, or business development — ideally in travel, fintech, or membership sectors.
- Advanced proficiency in Excel and/or SQL, with experience in data visualization tools (e.g., Looker, Amplitude, Power BI) to drive insights and decisions.
- Strong understanding of partner operations, process design, and dispute resolution to improve performance and accountability.
- Proven ability to develop financial models and strategies that optimize partner performance and manage complex issues.
- Experience collaborating across Product, Engineering and Customer Service to deliver measurable outcomes.
- Analytical thinker with high attention to detail, skilled at identifying gaps and leading initiatives that enhance efficiency and scalability.
- Excellent written and verbal communication skills; able to present data-driven recommendations to senior stakeholders.
At Super.com, we believe in supporting our team so they can thrive—both at work and in life.
-Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
-Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
-Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
-Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
-Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
-Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.
Super.com uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AI-assisted outcome by contacting [email protected].
Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
Top Skills
Amplitude
Excel
Looker
Power BI
SQL
Similar Jobs
AdTech • Artificial Intelligence • Big Data • Machine Learning • Marketing Tech • Mobile • Software
Take ownership of Liftoff's supply infrastructure by architecting and maintaining distributed systems, improving tooling for efficient deployments, and mentoring team members while ensuring operational reliability.
Top Skills:
ArgocdAWSAzureGCPGoHaproxyKafkaKubernetesNoSQLPostgresRabbitMQRedisRocksdbSparkSQL
AdTech • Artificial Intelligence • Big Data • Machine Learning • Marketing Tech • Mobile • Software
As a backend infrastructure engineer, you'll manage server provisioning, deployment, and monitoring while collaborating on projects impacting millions of users, using mainly Go and cloud technologies.
Top Skills:
AWSAzureGCPGoKafkaPostgresSQL
Software
Manage high-growth SaaS products, define product roadmaps, collaborate with teams, and enhance capabilities with AI. Deliver measurable product growth and customer value.
Top Skills:
AIProduct Management ToolsSaaS
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
