Partner Network Support Specialist

As the Partner Network Support Specialist, you will play a pivotal role in supporting Guardian Dental’s network of partnership providers, their representatives and lease clients by delivering exceptional service to both internal associates and external partners. You will be responsible for the accurate and timely resolution of inquiries, maintaining data integrity across systems, and collaborating with cross-functional teams to ensure the growth and stability of the dental provider network. This role requires strong attention to detail, adaptability, and a commitment to continuous improvement in a production and quality-driven environment.

You Are

• Experienced in high-volume, quality-focused environments with a strong sense of accountability.
• Exceptional in verbal and written communication, with a professional and customer-focused approach.
• Collaborative and skilled at building relationships across departments to drive shared success.
• Curious and innovative, always seeking ways to improve processes and enhance efficiency.
• Decisive and able to exercise sound judgment in a fast-paced setting.

You Will

• Promptly address and resolve inquiries from shared email inboxes, prioritizing exceptional customer service.
• Manage escalated issues with urgency, engaging leadership as needed to ensure timely and effective resolution.
• Promptly and accurately process claim files from leasing clients for pricing with guardian fee schedule information.
• Be involved in process improvement projects.
• Support leadership with tracking inquiry details including volume, timing and issue type. 
• Adapt to shifting priorities. 
• Communicate professionally with partnership representatives, providers and internal stakeholders, ensuring clarity and consistency in written correspondence.
• Support multiple departments in initiatives aimed at improving the provider experience and expanding the network.
• Manage provider records to reduce duplication and enhance data integrity.

You Have

• High School Diploma or equivalent.
• Proficiency in Microsoft Excel, Outlook, and Teams.
• Experience working with web-based systems and navigating multiple platforms simultaneously.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Professional demeanor and ability to represent Guardian effectively in all interactions.

Location

This is a remote position with possible annual travel for leadership meetings.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.