Coordinate and govern partner-led CLM implementations by managing project trackers, readiness reviews, and governance. Provide partner onboarding, training, playbooks, and technical enablement. Review partner configurations, advise on integrations, data migration, workflow automation, QA, and adoption to ensure implementations meet Malbek standards and customer requirements.
Malbek is seeking a US-based Partner Implementation Enablement Specialist to support partner-led CLM implementations by coordinating projects, enabling technical resources, and ensuring partner readiness. This role helps partners follow Malbek delivery standards and provides the tools, training, product guidance, and governance needed to implement and support Malbek’s Contract Lifecycle Management (CLM) solutions.
Job Summary
This individual-contributor role works closely with the Partner Enablement Manager and cross-functional teams to improve partner adoption, implementation consistency, technical readiness, and customer delivery outcomes.
Key Responsibilities
Implementation Governance & Program Execution
- Plan, track, and coordinate partner-led implementations, technical readiness activities, and enablement milestones.
- Manage visibility across action items, risks, issues, dependencies, status updates, and escalation follow-through.
- Maintain standard program artifacts, including trackers, RAID logs, readiness checklists, and playbook compliance tools.
- Support reporting, steering committee preparation, readiness reviews, and governance discussions.Own the day-to-day partner oversight process, influencing successful delivery outcomes.
Partner Enablement & Readiness
- Support partner onboarding, product training, methodology workshops, certification, and technical enablement.
- Maintain playbooks, implementation guides, best practices, training content, and enablement artifacts across the partner portal and LMS.
- Serve as a day-to-day partner contact and gather feedback to improve program structure, training, governance, and resources.
Technical Enablement & Solution Quality
- Guide partners through Malbek CLM configuration, solution design, customer use cases, and implementation best practices.
- Review partner configurations for alignment with Malbek standards and customer requirements.
- Advise on workflow automation, approvals, data migration, integrations, AI-enabled capabilities, QA testing, and adoption-focused configuration.
Qualifications & Experience
- Education: Bachelor’s degree in Business, Information Systems, Legal Studies, Computer Science, or a related field, or equivalent experience.
- Experience: 4–5 years in SaaS implementation, project coordination, partner programs, customer success, technical enablement, product training, or delivery operations.
- Core skills: Experience with implementation plans, trackers, RAID logs, readiness checklists, status reporting, governance meetings, escalations, configuration reviews, and partner enablement activities.
- Technical aptitude: Ability to learn enterprise software configuration, translate requirements into practical guidance, and troubleshoot functional or technical delivery questions.
- Preferred exposure: CLM processes, workflow design, SaaS configuration, data migration, integrations, APIs, reporting, AI-enabled capabilities, partner portals, LMS platforms, CRM systems, or partner ecosystems.
- Communication and work style: Strong documentation, communication, presentation, training, facilitation, analytical, and problem-solving skills; able to work independently in a fast-paced, remote-first environment; ability to build strong relationships and trust; able to influence without direct authority.
- Work authorization and travel: Must be authorized to work full-time in the United States. Malbek does not provide visa sponsorship for this position. Ability to travel up to 15%, primarily domestic.
Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Develop and execute executive social content focused on AI and product narratives across X, LinkedIn, and other platforms. Partner with executives, communications, marketing, and operations teams to shape voice, monitor AI discourse, translate technical concepts into engaging content, establish publishing cadences, advise on public participation, and measure performance to refine strategy.
Top Skills:
AILinkedInX
Other • Utilities
Supports small-business sales teams by designing, presenting, and consulting on wireless solutions. Provides technical guidance in customer meetings, explains solution features, benefits, and ROI, assists with in-building coverage requests, and maintains expertise in wireless devices, network technologies, and value-added services. The role collaborates with internal and external stakeholders, addresses technical inquiries, supports solution adoption, and contributes to customer satisfaction and business growth.
Top Skills:
TelecommunicationsWireless DevicesWireless Networks
.png){kind=logo}
Artificial Intelligence • Fintech • Software • Financial Services
Owns the design, implementation, and operation of third-party integrations, public APIs, SDKs, and internal connectors. Builds resilient event-driven systems using Node.js, TypeScript, PostgreSQL, Kafka, Redis, and Kubernetes. Responsibilities include system design, performance optimization, production incident response, legacy-code refactoring, API versioning, monitoring, technical leadership, mentoring, and cross-functional collaboration.
Top Skills:
KafkaKubernetesNest.JsNode.jsPostgresReactRedisRest ApisTypescript
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
