Outreach and Project Support Specialist

Outreach and Project Support Specialist 

Customer Care Services & Program Implementation 

Location: Massachusetts (Hybrid – Home Office with Local Travel) 

This position requires travel across Massachusetts, Connecticut, Southern New Hampshire, Southern Maine, Rhode Island 

ICF is seeking an Outreach and Project Support Specialist to support our mid-stream electrification initiatives for a consortium of five New England markets: Massachusetts, Connecticut, New Hampshire, Maine, and Rhode Island. The chosen individual will spearhead the strategy, development, and management of residential midstream program offerings in these states. 

To support our growth, we are seeking candidates with a strong interest in residential energy efficiency programs, focused on electrification through the implementation of heat pump technologies. 

In this role, you will oversee the organization and evaluation of program documents, maintain communications with key stakeholders and team members, particularly within the distributor and retailer sectors, and coordinate with a team of energy efficiency experts. This includes managing a pipeline of new and existing participants and trade allies to ensure our programs meet participation goals. 

What you will be doing:   

• Oversee program document organization and evaluation 

• Maintain communications with key stakeholders and team members 

• Manage a pipeline of new and existing participants 

• Ensure program participation goals are met 

• Outreach to new and existing service providers 

• Train service providers on participation requirements 

• Track and report outreach outcomes 

• Conduct market research 

• Facilitate communication and coordination across a Trade Ally/Service Provider network in Massachusetts, Connecticut, New Hampshire, Maine, and Rhode Island 

Other Responsibilities: 

• Develop and maintain relationships and partnerships with major local and national and regional distributors, suppliers, and 

• manufacturers to support their participation in the programs 

• Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program 

• awareness and adoption 

• Maintain strong ongoing communications with participants and other interested stakeholders to assess their needs and to 

• receive feedback on their experience with the program 

• Support the marketing and promotional messaging and contribute to the merchandising activities for energy efficient products with 

• key utility contracts 

• Demonstrate effective task prioritization and deadline/deliverable management skills 

What we need you to have (minimum qualifications):   

• A bachelor’s degree or equivalent experience 

• 2+ years of MS Office Applications (Word, PowerPoint, Outlook, Excel) experience 

• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check 

What we would like you to have:   

• Outstanding skills in the following areas: organization, flexibility, financial and time management, analysis, stakeholder collaboration and outreach, marketing planning and execution, event management, written and verbal communications, as well as exceptional interpersonal skills 

• 2+ years of experience managing successful energy efficiency opportunities, with specific expertise in one of the following: HVAC contractors, distributors, commercial real estate, federal government, or retail customers. 

• Experienced in mechanical equipment and lighting distribution and sales 

• Working knowledge of demand side management (DSM) programs 

• Experience with midstream and upstream energy efficiency programs 

• Ability to manage multiple time-sensitive priorities without diminished effectiveness 

• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude both in person and in virtual collaboration settings 

• Strong adaptability and project prioritization skills 

• Demonstrated experience with business development, outside sales, and/or customer services 

• Highly organized and customer service oriented 

• Strong communication skills 

#CT2025

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.