Outbound Sales

Service Network Enhancement Coordinator

General Description:

The Service Network Onboarding Specialist supports the growth of the service provider network by assisting with the recruitment, engagement, and onboarding of independent contractors within an assigned region. This role focuses on business‑to‑business outreach, guiding contractors through the enrollment process, and ensuring all required documentation is completed accurately. The Specialist serves as a key point of contact for new and existing service providers, helping maintain positive relationships and a smooth onboarding experience.

Summary of Responsibilities:

Sales

·       Identify basic service provider gaps by reviewing reports and assisting with outreach to potential new service companies.

·       Send enrollment packets and related communications to independent service contractors in a timely and professional manner.

·       Conduct introductory pre‑screening calls to gather information and confirm minimum qualification requirements.

·       Support rate discussions by documenting contractor expectations and routing negotiation needs to the supervisor.

·       Verify that required documentation—such as licenses, insurance, and IRS W‑9 forms—is received and complete.

·       Maintain accurate records of outreach, follow‑ups, and enrollment progress in internal systems.

·       Assist with outbound calling efforts to generate interest and encourage contractors to complete the onboarding process.

·       Provide clear explanations of program requirements and help contractors understand the steps needed to join the network.

·       Coordinate with internal teams to ensure all enrollment steps are completed before activation.

·       Contribute to departmental goals by maintaining consistent outreach, timely follow‑ups, and strong customer service.

·       Communicate any issues, trends, or opportunities to the Recruitment Supervisor to support continuous improvement.

·       Build positive, professional relationships with prospective service providers to support long‑term network growth.

Credentialing

·       Identify and interpret state and local regulatory licensing requirements for contractors within the assigned region to ensure compliance.

·       Evaluate contractor applications to confirm accurate and current credentials, including required insurance coverage and trade‑specific licenses or certifications.

·       Verify that all submitted forms and documents contain complete and correct information with minimal errors.

·       Track expiration dates for licenses, insurance, and certifications to ensure ongoing compliance.

·       Communicate with contractors to request missing documents, clarify discrepancies, or obtain updated credentials.

·       Maintain organized digital records of all credentialing documents in accordance with company and regulatory standards.

·       Assist contractors with questions related to licensing, insurance requirements, and the credentialing process.

·       Coordinate with internal teams to ensure credentialing status is updated in all relevant systems.

·       Support the onboarding process by ensuring all credentialing requirements are met before activation.

Required Education/Experience/Skills:

Education

• High school diploma or equivalent; additional coursework or vocational training preferred.

Experience

• Prior administrative or customer service experience preferred.
• Experience communicating with service contractors or vendors is a plus.
• 1–2 years of experience in sales, recruiting, or other customer‑facing roles preferred.

Skills

• Ability to manage multiple tasks while maintaining strong attention to detail.
• Comfortable working in a fast‑paced environment with shifting priorities.
• Clear and concise written and verbal communication skills.
• Strong phone communication skills and professional customer interaction.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Ability to organize, manage, and prioritize daily tasks effectively.
• Ability to collaborate with cross‑functional teams and support departments.
• Strong problem‑solving and analytical thinking skills.