Outbound Sales Specialist (Remote)

Could you be our next FEP Outbound Sales Specialist? Globe Life is looking for an FEP Outbound Sales Specialist to join the team! 

In this role, you will be responsible for conducting outbound and receiving inbound calls to determine the proper action for each. The agent will record information, maintain the department's procedures and policies, and assist policyholders as needed. A successful candidate will need to be performance-driven and skilled at interacting with the public by phone.

This is a remote / work-from-home position. We have full-time and part-time positions available.  

What You Will Do:

• Make outbound calls to newly issued business to welcome them to the Globe Life Family, ensure their policy(s) are accurate, and assist with any additional information pertaining to their new policy. 
• Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.  
• Make outbound calls to internet-generated leads to warm up potential customers for our Sales Team.  
• Be able to explain policy benefits.  
• Complete necessary paperwork when needed.
• Assist with correspondence and error corrections for policy service. 
• Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.  

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What You Can Bring:

• High School diploma or equivalent, some college preferred.
• 1+ years of customer service or 1+ years of a professional environment in a customer service-related atmosphere.
• Licensed in Life, Accident, and Health Insurance is preferred, but not required. 
• 1+ years of office experience preferred. Telecommunications experience is a plus.  
• A background in life and health insurance, and knowledge of insurance operations is desired.
• Customer service background and good phone skills.  
• Excellent written and oral communication skills.
• Excellent organization skills.
• Must be able to maintain confidentiality. 
• Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers. 
• Excellent alpha and number recognition skills. 
• Demonstrated mathematical abilities. 
• Ability to work under pressure and handle high-stress situations calmly and with tact and professionalism.  
• Strong decision-making skills with the ability to analyze situations and make logical conclusions. 
• Excellent attendance and punctuality
• Experience with using Microsoft Office products such as Word and Outlook
• Able to multifunction from many different sources.
• Be customer “friendly”.