Order Operations Manager

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

We are looking for an Order Operations Manager to own the heartbeat of our revenue engine. In this role, you will not only manage the end-to-end customer opportunity booking process but also serve as a key contributor towards current and future re- architecture of our Quote-to-Cash (Q2C) infrastructure.

You will sit at the intersection of Sales, Finance, Legal, and Deal Desk, ensuring that deals are structured correctly, booked accurately, and billed on time. Crucially, you will lead the charge on significant process transformations, helping us scale our CPQ and billing systems as we move to the next stage of growth.

• Review and book sales orders and contracts for accuracy, completeness, and compliance with internal booking policies.

• Manage the conversion of closed-won opportunities into accurate billing schedules and revenue recognition events.

• Serve as the primary point of escalation for Sales and Deal Desk regarding order booking nuances, credit memos, and complex deal structures.

• Ensure a seamless handoff between Sales and Finance, minimizing billing disputes and maximizing data integrity.

• Own the integrity of core subscription and revenue data (including ARR, subscription and product-based reporting) to maintain a single source of truth for our financial and product-based reporting.

• Be a primary CPQ power-user and contribute toward successful reimplementations and enhancements using an “automation-first” mindset.

• Partner with Revenue Operations to maintain the product catalog, pricing rules, and discount approval workflows within Salesforce/CPQ.

• Proactively audit the current booking and billing lifecycle to identify bottlenecks and manual workarounds.

• Drive business process improvements and initiatives, support best practices efforts in the Quote-to-Cash and Revenue processes (including adhoc projects as needed).

• Document existing processes for internal and business-wide enablement and advise new hire cohorts as part of regular hosted onboarding sessions.

• 5+ years of experience in Order Operations, Revenue Operations or a similar role, preferably at a high-growth SaaS company.

• Strong understanding of order management processes and systems, with a deep expertise in SalesForce and other modern CPQ tools.

• Extensive experience with Enterprise deal structures ensuring adherence to existing bookings policy.

• Ability to lead projects cross-functionally that will drive transformations across our order-to-cash process.

• Experience with CSP Marketplaces

• Able to work efficiently and handle large booking volumes in line with month and quarter-end deadlines.

• A deep understanding as to how dependent objects, fields and flows work in Salesforce.

• Experience with CSP Marketplaces is a plus.

• Excellent analytical and problem-solving skills, with meticulous attention to detail.

• Concise communication and strong interpersonal skills, with a strong customer-centric approach.

The salary range for this role is $135,000 - $155,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• 📈 Start-up equity

• 🦷 Full health, vision & dental coverage

• 🚠 Team building events

• 🌴 Flexible PTO

• 💻 Apple equipment plus home office budget

• 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!