Order Management Specialist I

What you'll do at Jamf:

The Order Management Specialist I is an integral member of the Finance team, sitting on the verification and execution side of the Quote to Cash workflow. The Order Management Specialist is the first point of contact for validating the approved quote against its supporting documentation, owning quote approvals to trigger order creation, fulfilment, and invoicing. They manage a queue of requests, prioritizing, resolving, or escalating to meet the business needs of Jamf, and are tasked with maintaining efficiency, accuracy, and compliance of transactions within the CRM. This position is a collaborative role that interacts with many teams, serving as the Subject Matter Expert and internal escalation point for order validation, acceptance, fulfilment and returns processing.

What you can expect to do in this role:

• Maintain a working knowledge of core business systems at Jamf, including CRM, ERP, and ticketing systems
• Effectively triage requests and escalate to the correct team as needed 
• Manage a queue of requests with urgency and excellent customer service
• Validate the approved quote against its supporting purchase order, signed quote, Stripe payment confirmation, or ticket before moving it to order creation
• Accept approved quotes to trigger order creation, fulfilment, and invoice processing across purchasing
• Review and approve return quotes with close attention to detail, trigger order creation, fulfillment and credit memo. Manage credit memo requirements in coordination with the Finance team, and ensure all returns are processed in the proper order.
• Confirm order fulfilment is complete and that the order is generated and synced, ready to invoice
• Troubleshoot fulfilment errors within SLAs
• Effectively triage requests and escalate to Deal Operations for quote builds or revisions, and to Finance for true loss approvals, as needed
• Ensure and audit data in the company CRM system (Salesforce.com)
• SFDC workflow testing for Order Management, and Returns
• Support company efforts to achieve retention and revenue targets
• Other duties and special projects as needed

What we are looking for: 

• Minimum of 1 years in a detail-oriented environment (Required)
• Minimum of 1 years Customer Service Experience (Required)
• Order Management Specialist Experience (Preferred)
• Salesforce (or alternative CRM platform) (Preferred)

EDUCATION & CERTIFICATIONS

• 2 year / Associate's Degree or equivalent experience (Required)
• A combination of relevant work experience and education may be considered

SECURITY AND PRIVACY REQUIREMENTS

• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.

Pay Transparency

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.

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