Technical Support Specialist

| Boston

About the Job

We’re looking for a highly motivated, well-spoken individual to help us ensure our customers’ delight. Customer happiness is the driving force of our success, and it takes a lot of thought, care, patience, persistence, and knowledge. Duties of this role will range from educating customers about our products to finding new ways to engage and expand our existing community.

The ideal candidate will possess excellent interpersonal skills, the ability to multi-task, and aptitude for learning the intricacies of an evolving software product. Because our team is small and our customers are varied, you will need to be able to quickly catch on to new technologies and enjoy solving problems.

Position Requirements

  • Excited to interact with customers
  • Experience helping people work through challenging issues by ticketing system or phone or email
  • Ability to pick up new technologies quickly
  • Experience with a ticket based support software application like Zendesk
  • Familiarity with HTML and JavaScript
  • A self-starter with a positive attitude and willingness to drive projects to completion in a fast moving environment
  • Enthusiasm for contributing to a small, driven team environment
  • Bachelor’s degree

Additional Skills

  • Video production and video post production
  • Multimedia skills (Photoshop)
  • Public Speaking, teaching, or podcasting

About the Company

3Play Media is a rapidly growing, profitable start-up making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 2,500 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2007 out of MIT Sloan and we are based in Boston, MA.

Work Environment

We have an awesome work environment! Our team is small, hard working, laid back, and fun. There’s no politics or wasteful meetings, and projects get done very quickly. We have a flat hierarchy and everyone is dedicated to building a hugely successful company. We have a spacious and open office with lots of natural light and a friendly dog who shares our views and ambitions.

Location and Perks

Boston, MA – Fort Point on the Red Line near South Station. We are in the heart of Boston’s thriving Innovation District at the Boston Seaport. New restaurants and bars are popping up regularly, and we are surrounded by Boston’s buzzing tech scene.

Compensation

Salary + benefits + stock options

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MarketoLead Gen

Location

We're right in the middle of the Seaport, in easy walking distance to South Station and to dozens of lunch spots, bars, and restaurants.
34 Farnsworth St 4th Floor, Boston, MA 02210

Insider's spotlight

What are some social events your company does?

I collaborate with my colleague Lily on a wide range of social events for 3Play Media. Our goal is to create a diverse amount of social gatherings, month-to-month, that every employee can enjoy. Recently we held a murder mystery night. We have also enjoyed bowling, a Red Sox game, a scavenger hunt, and office olympics.

Donny

Account Manager

How do you collaborate with other teams in the company?

There is an open and collaborative philosophy that is instilled in each employee from the executive team, even before a person is hired. The exec team fosters a true "open door" policy by always being available in person to field questions or hear ideas. We consistently meet across teams to share ideas/challenges and stay up to date with product.

Erin

Senior Account Executive

How has your career grown since starting at the company?

My experience at 3Play has been a whirlwind! I was hired to produce content 3.5 years ago; now, I'm the Director of Marketing and manage our marketing team and operations.

My experience is a testament to how the execs feel about promoting internally. They have always treated me with respect and have provided a platform for me to grow and succeed.

Lily

Director of Marketing

We are at the forefront of making video the ultimate tool for learning, communication, and entertainment. One day, nearly every video will be accessible. This presents exciting and daunting operational challenges; challenges that we are taking on with full steam to be the unequivocal leader in the space.

Josh

Co-Founder, Chief Revenue Officer

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Dental
Game Room
Generous PTO
Health Benefits
Stocked Kitchen
Vision
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