Toast
We power successful restaurants.
Boston, MA
Remote

Strategy and Systems Lead - Hardware Operations

Sorry, this job was removed at 11:10 a.m. (EST) on Wednesday, December 22, 2021
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Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Toast is looking for an analytical, technical, and motivated team player to bring our Hardware Operations and Supply Chain teams’ top strategic and operational objectives to life. In this role, you will be working with business leaders and collaborating with our Business Systems team by utilizing your technical expertise and business insights.  You will work closely with our Fulfillment, Supply Chain, and Quality teams to plan, design and build optimal solutions for our systems and applications. This includes managing the delivery of the solutions to ensure that they are executed with high quality, and that they drive meaningful improvement in customer and internal team experience. As an expert on how data flows in our system, you will articulate solutions that are simple and scalable, and will support your team and manager to enable our team's systems portfolio to become a trusted partner to your stakeholders.

About this roll* (Responsibilities) 

  • Work with a group of cross-functional business stakeholders to understand their goals and operational requirements 
  • Estimate impact of initiatives to help drive prioritization across our backlog 
  • Support intake process for requests from user groups and help prioritize requests into project roadmap or implementation sprints
  • Partner with business stakeholders to gather requirements and collaborate with IT team members (where applicable) to identify and document system solutions
  • Work hands-on in systems to triage and resolve production support issues and implement minor enhancement requests
  • Manage QA and testing of custom deployments and upgrades in these environments.
  • Provide subject matter expertise to the internal operations and data teams on how different pieces of information are collected and used 
  • Regularly report out on project/program status

Do you have the right ingredients*? (Requirements)

  • 3-5 years of fulfillment operations, manufacturing operations, supply chain operations or other equivalent experience
  • Experience with warehouse or transportation management systems, Netsuite and Salesforce.com highly preferred
  • Experience with Looker or other equivalent business intelligence software
  • Demonstrated experience of solving complex problems using a data-driven approach
  • Demonstrated experience in improving processes to drive efficiency 
  • Experience in managing projects from conception to delivery 
  • Strong working knowledge of the overlap between operations and systems
  • Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results.

Our Spread* of Total Rewards

  • Unlimited Vacation
  • Sabbatical opportunity after five years
  • Professional Development Reimbursement Program
  • Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
  • Various peer and company recognition programs 
  • 401(k) and matching
  • Medical, Dental, & Vision Coverage
  • Mental Health Benefits
  • Subsidized backup childcare

*Bread puns encouraged but not required

#LI-REMOTE

#LI-196988036_SH1

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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